The Alhena Blog: Agentic AI for Transformational Customer Experiences
Stay up to date with the latest generative AI insights and customer support/CX practices at The Alhena Blog.
Alhena.ai vs Zendesk AI: Choosing the Right CX Automation Solution in 2025
Find out how Zendesk Advanced AI and Alhena.ai compare as CX automation platforms in 2025. Read on to find what suits your use case the best
AI Customer Support
Alhena AI vs Forethought AI: Choosing the Right AI Solution for Customer Experience Automation
Find out how Forethought and Alhena.ai compare as AI powered support assistants in 2025. Read on to find what suits your use case the best
AI Customer Support
Alhena vs. Ada: Which AI Support Platform Delivers Better CX Automation?
Find out how Ada.cx and Alhena.ai compare as AI powered support assistants in 2025. Read on to find what suits your use case the best
AI Customer Support
Alhena.ai vs Zendesk AI: Choosing the Right CX Automation Solution in 2025
Find out how Zendesk Advanced AI and Alhena.ai compare as CX automation platforms in 2025. Read on to find what suits your use case the best
Product & Engineering
RAG to Agentic: The Next Leap in AI Customer Support
Deep dive into how Agentic AI Chatbots beat RAG bots in customer support. ROI proof, guardrails, and a rollout roadmap for an AI chatbot for customer service or an eCommerce chatbot.
Announcement
Your AI. Your Rules. Your Way.
Discover new Alhena AI features: custom agents, incremental training, smarter feedback, CSAT tracking & self-serve integrations. Built for eCommerce.
Announcement
⭐⭐⭐⭐⭐ Alhena AI Review Management: Built to Speak for Your Brand (Fluently).
Reviews shape the decision to purchase or walk away. Shoppers read them closely, including how the company responds when things go right—or wrong. * 93% of shoppers say reviews influence their buying decisions * 89% read brand responses before making a choice * 94% expect a reply when they leave a review