The Alhena Blog: Agentic AI for Transformational Customer Experiences
Stay up to date with the latest generative AI insights and customer support/CX practices at The Alhena Blog.
Alhena Voice is Here: Hands-Free Shopping & Voice-First Support
Alhena announces the launch of a flagship new product - Alhena Voice.
AI Chatbot
7 Ways to Use AI Chatbots with Kustomer for E-commerce Growth
Discover how AI for support transforms Kustomer into a growth engine. Learn the ways AI chatbots, automation, and agentic intelligence from Alhena AI streamline customer service, improve personalization, and increase conversions for e-commerce brands.
AI Customer Support
4 Best AI Customer Service Tool for Zoho Desk Users
Looking for the best AI customer service tool for e-commerce that integrates with Zoho Desk? Here’s a guide to top AI customer service chatbots and why Alhena AI leads with agentic AI, commerce context, and seamless Zoho Desk integration.
AI Shopping Assistant
Under the Hood of an AI powered Shopping Assistant
Learn how AI shopping assistants work end to end: intent detection, grounded answers from your data, actions like add to cart, and safety checks that keep responses accurate.
AI Chatbot
10 Best Zendesk AI Alternatives for Your E-commerce Store
Discover the 10 Best Zendesk AI Alternatives for E-commerce. From automation to agentic commerce, find tools that boost CX & revenue. Alhena AI leads as the #1 Zendesk-native alternative, combining support automation with product intelligence & guided shopping.
AI Shopping Assistant
AI Shopping Assistant - Top Use cases (2025)
A practical guide to AI shopping assistants: 10 use cases from first visit to loyalty, with examples for discovery, bundles, checkout, post-purchase, and care.
AI for Customer Experience
Alhena AI vs Freddy AI: Best Freshdesk AI Alternative for E-commerce
Comparing Alhena AI vs Freddy AI. See features, pricing models, accuracy, and why Alhena’s agentic, hallucination-free AI is the best Freshdesk AI alternative.