The Alhena Blog: Agentic AI for Transformational Customer Experiences
Stay up to date with the latest generative AI insights and customer support/CX practices at The Alhena Blog.
Don’t Play It Safe: A CX Leader’s Guide to Evaluating AI Automation
Alhena.ai Founder and CEO, Ashu Dubey with an opinion piece that talks about what CX leaders can do to make better decisions while evaluating AI automation solutions.
Announcement
Alhena’s June Product Round-Up
Alhena announces new powerful feature additions in the month of June, 2025. Read on to know more about what's made it from feedback to feature
Perspective
Don’t Play It Safe: A CX Leader’s Guide to Evaluating AI Automation
Alhena.ai Founder and CEO, Ashu Dubey with an opinion piece that talks about what CX leaders can do to make better decisions while evaluating AI automation solutions.
Announcement
New at Alhena: AI Nudges, Smarter Filters & Predictable Pricing
Read on to find out what has been newly added to Alhena in May 2025.
Product & Engineering
Why a Planner‑Led Multi‑Agent System Leaves the One‑Agent Model Behind
Deep-dive into a multi-agent LLM architecture transforming e-commerce with specialized AI for support, sales, and customer experience.
AI Customer Support
Alhena vs. Gorgias Automate: Which AI Customer Support Solution Fits Your Brand?
Discover how Gorgias Automate and Alhena.ai perform as AI-powered support assistants in 2025, focusing on customer interactions leveraging generative AI to enhance capabilities—and which one aligns best with your business goals.
AI Customer Support
Alhena AI vs Forethought AI: Choosing the Right AI Solution for Customer Experience Automation
Find out how Forethought and Alhena.ai compare as AI powered support assistants in 2025. Read on to find what suits your use case the best