Gleen AI is now Alhena AI
Learn moreKey Use Cases of Alhena AI’s Zendesk Integration
Support for ZenDesk Chat Widget
Automatic Responses within ZenDesk Chat Widget
Have Alhena AI provide generative AI responses within ZenDesk’s Chat widget in real time, just like any other live agent.
Split Traffic
Split traffic between Alhena AI and live agents in the ZenDesk chat widget by time of day, day of week, or by a fixed percentage of traffic.
Integration with ZenDesk
Run Alhena AI Alone
Customers not using ZenDesk’s chat widget can use Alhena AI’s SDK to have Alhena AI interact with live customers on one or more sites.
Escalate & Create Tickets in ZenDesk
When Alhena AI is unable to resolve issues, Alhena AI can escalate the the entire conversation to live agents and automatically create tickets in ZenDesk.
Automatic Knowledge Ingestion
Gather Decentralized Knowledge
Have Alhena AI ingest knowledge from centralized knowlege bases/FAQs and from prior responses contained in ZenDesk.
No Prep Required
Imperfect knowledge base? No problem. You don’t need to prepare the perfect knowledge base of snippets. Alhena AI can ingest your knowledge as is.
Help Links & Generative AI Analytics
Help Links
Alhena AI provides your customers with help links, providing more context to customers who want to read it.
Generative AI Analytics
Alhena AI collects feedback on all generative AI metrics — wait time, average customer time, and customer feedback on its responses. You can easily see where you can improve your documentation and improve the response quality of Alhena AI.
