Gleen AI is now Alhena AI
Learn moreKey Benefits of Alhena AI’s Discord Integration
1. Fast Integration & Configurability
Fast, 1-Click Integration
Alhena AI comes as a pre-packaged Discord AI Agent. Your Discord admin just needs to click once to add the Alhena AI Agent to your Discord server.
Add the AI agent to Specific Channels
You can add -- or not add -- the Alhena AI Agent to specific channels on your Discord server. The AlhenaAI Agent will only respond in the channels it’s been added to.
Consumption-Based Pricing
Alhena AI’s pricing is based on the customer conversations, not the number of Discord Servers or Channels. So you can add Alhena AI to multiple Discord servers & channels.
Real-Time, Accurate Answers
Respond Only to Questions
Alhena AI can be configured to respond only to questions in channels it’s been added to.
Real-Time Answers, No Hallucination
Alhena AI responds to questions in your Discord channels 24/7/365, using only your company-specific knowledge.
3. Help Links & Feedback Collection
Links to Documentation
For customers that need more in-depth answers, Alhena AI can be configured to provide links to relevant online documentation.
Feedback Collection
Alhena AI can collect feedback on each response. Customers can monitor the feedback and find inconsistent knowledge or areas where more knowledge is needed.
4. Hand-Off to Live Agents & Help Desks
Escalate to Live Agents
Upon customer request, Alhena AI can automatically hand-off to a live agent and transfer the entire conversation to a live agent.
Seamless Help Desk Integration
Upon escalation to live agents, Alhena AI can create tickets in Intercom, ZenDesk, FreshDesk, Alhena Ticketing, or other leading help desk solutions.
