eCommerce, Supercharged

Designed to scale your online store and deliver flawless CX.

Trusted by fastest-growing online retailers

Customer Story Spotlight:

Puffy, America’s top luxury mattress retailer, transforms customer support with Alhena

Resolved over 65% of customer inquiries

Maintained a 90%+ customer satisfaction score with AI

Automated routine tasks, letting their team focus on meaningful customer interactions

By adding Alhena's AI-powered Smart FAQs and Guided Discovery, Puffy now delivers personalized shopping experiences that turn casual browsers into buyers.

Where AI delivers the most value for e-commerce retailers:

Immediate answers to most asked questions:

Whether it's "Can I exchange this item?" or "When will it be back in stock?", AI ensures no question goes unanswered, providing instant, accurate responses 24/7.

Effortless Order Management:

From item swaps and order updates to returns and address changes, AI handles it all smoothly, giving customers a seamless post-purchase experience.

All-in-One Shopping and Support:

With AI managing both customer support and shopping assistance, brands can deliver a consistent, personalized experience from start to finish—all while staying true to their brand voice.

Smart Troubleshooting:

AI resolves repetitive and complex issues on its own, but knows when to seamlessly pass customers to a human agent when needed—keeping the experience efficient and frustration-free.