Does Alhena work with Shopify, Magento, WooCommerce, or custom stacks?

Yes. Alhena is platform-agnostic and integrates seamlessly with major eCommerce platforms like Shopify, WooCommerce, Magento, BigCommerce, and headless/custom stacks. Whether your data lives in a CMS, PIM, ERP, or homegrown system, Alhena can plug in securely and start delivering value.

Can we use Alhena for both support and shopping assistance?

Absolutely. That's one of our biggest advantages. Most AI tools handle either support or product discovery. Alhena does both. Helping brands unify pre-sale and post-sale customer experience.

How does Alhena improve revenue metrics like AOV and conversion rate?

Alhena is conversion-obsessed. By reducing friction and guiding customers to the right products faster we've helped brands see up to 2.6x conversion rates and +30% AOV compared to standard chat or search. It's the online equivalent of a killer sales rep shadowing buyers on the shop floor.

How much effort is required from our tech team to launch?

None. Alhena is designed for fast deployment(most go live in 2 business days). We handle ingestion of your product catalog, support data, and integrations. No complex training cycles or heavy engineering lift required. We will even configure fallback logic and brand tone for you.

Can Alhena handle returns, warranties and cancellations?

Absolutely. Alhena can handle returns, warranties, and cancellations. It integrates with tools such as AfterShip, Narvar, UPS, Return Go, ShipBob, and Return Logic.

Can Alhena handle subscription management, cancellations etc?

Alhena AI excels in AI Subscription Management. With integrations for platforms like Recharge, Smarter, and Bold, it automates recurring billing, renewals, and subscription inquiries. This

Run your e-commerce store like it’s the 22nd century

Deliver shopping experiences that feel personal, effortless, and intelligently automated from first click to post-purchase care.

Brands operating at the speed of tomorrow

Puffy and Crocus use Alhena to meet customers where they are understanding needs, surfacing relevant products, and resolving queries with zero friction.

43% lower workloadResponse time reduced to 1 from 40 minutesCSAT improved from ~80% to 85-86%80% inquiries resolved by AI

“AI changed the way we do support. It removed the repetitive work so our team can focus on what matters—helping customers book amazing experiences”

Lina Dziaugyte

Customer Support Lead at Manawa

86% deflection ratesCSAT 84% from under 80% pre‑AlhenaTicket reopen rate at 3.7% only

“We’re treating Alhena like an agent. It’s been a great experience because customers sometimes don’t even realize they’re interacting with AI”

Ben O'Donnell

Head of Customer Service at Crocus

63% consumer inquiries resolved while maintaining 90% CSAT

“Alhena AI is extraordinary, I can’t stop talking about it with our CEO and my assistant managers. Alhena AI was probably one of the best decisions we’ve ever made in the company.”

Ricky Misas

Customer Support Manager at Puffy

61% resolution rate100% improvement in other KPIs

“I’m really satisfied with Alhena AI...It helps us a lot. It resolves a lot of issues for us, and it also really helps our customer service team.”

Davit Lomidze

CEO of Global Software Solutions, SKF partner

Do more for yourself, by doing more for your customers

Most online stores still treat support and sales as separate workflows. Static FAQs, clunky search bars, dozens of filter options, and siloed service teams leave customers to do all the work. But when every interaction is guided, personal, and real-time, shoppers get what they need faster and brands see higher revenue, lower costs, and stronger loyalty.

Pioneering this shift is Alhena

AI powered concierge that listens, learns, and responds in real time. Delivering:

Revenue Lift

Conversion Rate

CSAT Improvement

Customer Satisfaction

Automated Deflections

Automated Resolutions

Built for the Next Era of E-Commerce

Alhena goes beyond chat. These new capabilities bring the assistance of a top associate and the efficiency of automation into every step of the shopping journey.

SKIN ANALYZER

Personalized skincare, powered by AI

Trained on thousands of routines, Alhena's Skin Analyzer reads customer inputs (like skin type, concerns, and tone) off of a photograph and recommends the perfect regimen.

FIT ANALYZER

Smarter sizing that reduces uncertainty (and returns)

With data on body types, fit profiles, and style preferences, Fit Analyzer guides shoppers to their best-fitting size (no generic charts required).

CONVERSATIONAL SEARCH

Replace filters and keywords with natural conversation

Eliminate friction at the discovery stage and watch engagement soar. Customers can simply ask: "What's a good gift under $50?" or "I need a moisturizer for dry skin."

AGENTIC WORKFLOWS

Let your store handle itself, intelligently

Order updates, returns, cancellations, product swaps - Alhena's agentic workflows take action autonomously while looping in human agents only when needed.

SMART NUDGES

Timely suggestions that drive action

Alhena nudges customers at key decision moments offering icebreaker prompts, cart reminders, or personalized product suggestions based on behavior.

Built with Retail's Realities in Mind

We've worked with retailers across industries. We don't just bring AI expertise, we bring domain intuition. From sizing charts to shipping nuances, from product education to return patterns, Alhena is tuned to your industry's rhythm.

Fashion & Apparel

Turn style-seeking browsers into confident buyers.

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Beauty & Skincare

Match every customer to their ideal skincare routine.

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Travel & Hospitality

Turn trip planners into confirmed bookings.

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Sport Equipment

Connect athletes with gear that enhances performance.

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Home & Garden

Help gardening enthusiasts grow their passion with AI-powered suggestions, tools, care tips, personalized support, and product bundles tailored to every green thumb.

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Home Furnishing

Inspire every room makeover with AI-driven product recommendations, style guides, and immersive shopping that turns browsers into buyers.

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The Future of Shopping Is a Conversation. Are You Ready?

"Tomorrow's retail customer is going to get used to talking to ChatGPT, Gemini, or even Amazon to shop. Asking questions, getting tailored suggestions, and completing purchases through conversation. That shift isn't hypothetical. It's already happening.

Today, you have the opportunity to match that experience on your own storefront. Not just to keep up, but to get ahead. The brands that act now will define what great customer experience looks like in this new era."