Introduction
Alhena - Generative AI for customer success
Alhena AI is a highly accurate generative AI system that learns everything about your company and products, automatically converses with your customers, and can take actions on their behalf.
Getting Started
Create your account at alhena.ai/sign-up
Log in to your dashboard at app.alhena.ai
Add your knowledge sources - Connect websites, documents, help desk tickets, and more
Install the chat widget - Add a simple JavaScript snippet to your website
Tune your AI - Customize personality, guidelines, and responses
Key Features
Revenue-Driving AI Agents Alhena AI Agents do more than support—they sell. Like a personal assistant in a retail store, they engage customers from the moment they arrive, guide them through decision-making, and increase conversions, basket size, and retention. Think support meets sales, fully automated.
Action-Oriented Conversations Alhena AI Agents don't stop at answering questions. They execute workflows—whether it's recommending products, processing refunds, or tracking shipments—all within a single, natural conversation.
Best-in-Class Accuracy & Relevance Alhena AI delivers deeply personalized, context-aware responses that adapt to your company's tone and content over time. Every conversation feels human, relevant, and on-brand.
Specialized Agents for Every Need Purpose-built agents including Product Search, General Support, Order Management, and more. Alhena intelligently routes conversations to the right agent automatically.
Fast Setup, Low Maintenance Alhena AI is built to move fast. It can ingest messy, inconsistent knowledge from docs, spreadsheets, web pages, and more. Setup takes days—not weeks. And it's low-lift to maintain, even as your business evolves.
Why Alhena AI
Adaptive Learning from Real Interactions Alhena AI doesn't just rely on pre-fed knowledge—it actively learns from ongoing customer conversations. It identifies patterns, friction points, and successful journeys, then continuously adapts its responses and actions to optimize for business outcomes.
Optimized for Checkout Completion By analyzing past user behaviors and conversions, Alhena AI Agents carve out the most effective paths to drive users toward checkout. Whether it's resolving objections, surfacing the right products, or streamlining the buying process, the AI is always working to move the customer forward.
Intelligent Decision-Making Every interaction is powered by real-time reasoning across tools, user history, and business logic. Alhena AI doesn't just respond—it decides the best next step to help the user complete their journey.
Built-in Safety & Guardrails Automatic detection of off-topic questions, manipulation attempts, and escalation triggers ensures your AI stays on-brand and routes to human support when needed.
Agentic Architecture
Alhena AI is built on a modern agentic framework that goes beyond simple chatbots:
Agentic RAG (Retrieval-Augmented Generation) Adaptive, context-aware retrieval that pulls the most relevant information from your knowledge base for each conversation—delivering precise, trustworthy answers grounded in your content.
Agentic Chunking Intelligent content segmentation that breaks down documents based on semantic structure, not just size. This powers accurate search across complex product catalogs and documentation.
Multi-Agent Orchestration Specialized agents work together seamlessly—handing off between product experts, support agents, and order management—while maintaining full conversation context.
Tool & Workflow Execution Agents can execute real actions: look up orders, process returns, check inventory, and integrate with your existing systems through configurable tools and APIs.
Continuous Feedback Loop User feedback is captured and used to automatically generate FAQs, improve retrieval accuracy, and optimize response quality over time.
Supported AI Models
Alhena uses a multi-model approach, automatically selecting the best model for each interaction:
OpenAI – GPT-5, GPT-4.5, GPT-4.1, GPT-4o, and o-series reasoning models (o3, o3-pro, o4-mini)
Anthropic Claude – Claude Opus 4 and Claude Sonnet 4 for complex reasoning
Google Gemini – Gemini 2.5 Pro and Flash for multimodal capabilities
DeepSeek – DeepSeek R1 for advanced reasoning tasks
xAI Grok – Grok 3 and Grok 4 models
Groq & Cerebras – Ultra-fast inference for low-latency use cases
Knowledge Sources
Connect your existing content to power accurate, up-to-date responses:
Websites & Documentation – Automatically crawl and index your site
Help Desk & Support Tickets – Learn from real customer interactions
Documents – PDFs, spreadsheets, and more
Product Catalogs – Power intelligent product recommendations
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