Alhena
  • Introduction
  • Getting Started
  • Architecture
  • Reference
    • Website SDK
      • Configure Proactive Nudges
    • Product FAQs
    • Website chatsdk events
    • Website chatsdk APIs
    • Chat SDK api and events examples
      • Open other external widget once human transfer is initiated
      • Show the Alhena AI widget only when someone scroll the page by 5 px
    • Website SDK - Custom data
      • Website SDK - Customer data with Agent
    • Website SDK - Internationalization
    • API Reference
      • API calls
    • Device Compatibility
  • Tutorials
    • AI Training
      • Training Steps
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        • Websites
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        • Zendesk Tickets
        • Freshdesk Tickets
        • Freshchat Tickets
        • Custom data sources
        • Shopify API
        • Woocommerce API
        • PDF Crawling
      • Training Frequently Asked Questions
    • Tuning Alhena AI Post Training
      • Best Practices for configuring the Alhena AI’s personality and guidelines
      • Adding Human Feedback for improving specific Questions
      • Adding to your knowledge base with FAQs
      • Boosting Products
      • Frequently Asked Questions - Tuning Responses
      • Frequently Asked Questions - Adding feedback and FAQs
    • QAing Al Conversations
      • Smart Flagging: Streamline Your AI Quality Assurance
    • Integrations
      • Alhena Website Chat SDK
        • Customizing Your Alhena Chat Widget
      • Integrating Alhena AI With Slack
      • Integrating Alhena AI With Discord
      • Integrating Alhena With Freshdesk
      • Integrating Alhena AI With Zendesk
        • Enabling Sunshine API For Website Tickets
      • Integrating Alhena AI With Email
      • Integrating Alhena AI With Shopify
      • Integration Alhena AI With Trustpilot
      • Integrating Alhena With Gorgias
      • Integrating Alhena With Kustomer
    • Alhena Tools
      • Integrating HubSpot Tool with Alhena AI
    • Notifications
    • Alhena Dashboard
      • Managing Team
  • Common Questions
  • Adding Search Button To Shopify
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Common Questions

PreviousManaging TeamNextAdding Search Button To Shopify

Last updated 12 days ago

What's the character limits of AI Nudges?

AI nudges has words limit of 15 characters. AI will create nudges which are concise and max 15 words in the length

In Zendesk, Alhena is not marking the ticket as closed after the reply. What's the reason?

Alhena AI closes the conversations in zendesk, freshdesk after the reply. If it is not able to close then following could be the reasons

  • Human Transfer - Alhena AI did the human transfer. During the human transfer Alhena AI keeps the ticket open.

  • Mandatory fields values in Zendesk - A number of times customes adds the custom field and make it mandatory to fill it when closing the zendesk ticket. Make sure to mark the fields optional, otherwise Alhena AI won't be able to close the zendesk ticket

  • Recheck the trigger/ business logic - A number of times, admins sets some custom trigger to open the ticket. Check your trigger, it might be that there is some trigger in your zendesk that is creating this issue

What's the default auto close during of conversations?

All Alhena conversations (in website), comes with auto close duration of 30 mins.

How can I train Alhena AI with my heldesk tickets?

Alhena AI has support for training on zendesk, freshdesk or another helpdesk tickets. This is not available in self serve. Reach out to team Alhena and they will enable it for your account.

I want my AI to do the human transfer in some conditions. What should I do?

You can edit human transfer guidelines and add your scenario. Try to add one scenario at a time and make it clear with some examples

Who are Alhena AI customers and where can I experience it?

Some of our customers and the corresponding websites are

Tatcha - cha.com

Puffy - https://puffy.com

We have now published an update to our site, and have update all placements of the old promotion. After retraining the AI, the response is still showing the response. Can the Alhena team please support us in deep-diving where this info is being pulled from?

There could be multiple reasons for it

  1. You have not run the training. Make sure you are checking at the right AI Profile.

  2. Check the answer sources from the conversations screen.

  3. Check whether you have added any old FAQ. Check in the training screen in FAQ.

We have GDPR requirement to delete the data after certain period. Do you support it?

We are GDPR complaint. We allow our admins to decide to reduct the message after a certain period. Reach out to our support team to enable it in your AI profile

Manawa -

Crocus - . Ask the Questions on email and you will receive a reply in email

LeanData -

Butchercrowd -

Superkilometerfiler -

https://www.tat
https://www.manawa.com/en
https://www.crocus.co.uk/
https://leandatahelp.zendesk.com/hc/en-us
https://www.butchercrowd.com.au/
https://superkilometerfilter.com/