Adding Human Feedback for improving specific Questions
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Last updated
Last updated
Improving your AI's performance by training it with direct feedback is a straightforward process. This tutorial will guide you through the steps to effectively train your bot when it provides incorrect or unsatisfactory answers. By following these instructions, you can help your AI learn from its mistakes, enhancing its ability to respond accurately in future interactions.
Begin by navigating to Dashboard and click on Conversations . You can use the Search Bar to find the question. You can type the entire question, or keywords of the question or simply the ticket id. You can also type keywords from the answer to search.
Click on "Answer Sources" attached with the answer to understand what documents were used by the AI to generate that answer. Food for Thought: Can fixing the documents in knowledge base help the AI return correct answer?
Click "Provide Answer Feedback" and a window will appear with a text box to type the feedback in. You can provide feedback in the form of hints to the AI or you can provide an entire answer as well. The AI gives high priority to human feedback!
After typing your feedback, click "Add Answer" button to save the feedback. The AI will learn from the feedback in "Near Real Time". Alhena will automatically generate a new FAQ that will be used to answer any similar questions
You can view the generated FAQ and make any manual adjustments to your knowledge base.
Here is a video explaning all of this in detail:
From the AI settings page, you can click the "FAQ" tab, and see both any FAQs that have been generated from your feedback, or any you've manually added. For more information on this page, and how you can manually add information or manage conflicting information, see .
