Guide Shoppers. Help Customers. All by Voice

We ground every spoken answer in your own sources like catalog, policies, and FAQs. A supervisor agent reviews responses for accuracy and brand voice before they are played. If the system is unsure, it asks a clarifying question or hands off to a human.

We support 90+ global languages used by e-commerce customers, including English, Spanish, French, German, Portuguese, Italian, Hindi, Arabic, Japanese, and Korean. Deployment works worldwide with regional hosting and can be expanded based on your traffic mix.

Yes. With your permission it can apply filters, open product pages, add items to cart, and start checkout using your site APIs and on-page controls. You choose what actions are allowed.

Every spoken exchange is transcribed into the chat thread in real time. Shoppers can read, copy, or continue the conversation by typing at any point. Agents see the same transcript for seamless handoff.

Yes. When connected to your commerce or helpdesk systems, it can look up orders using email, phone, or order number and follow your return rules. Complex cases route to a human with full context.

Storage is configurable. You can disable audio storage, set transcript retention windows, and enable redaction of personal data. All data is encrypted in transit and at rest, with region choices to meet compliance needs.

Add a small code snippet to your store, allow our domain in your CSP, and enable mic permissions. Get in touch with the Alhena team to get started

We tune tone, pace, and style using your brand guidelines and sample scripts. You can set preferred phrases, a pronunciation list, and product vocabulary. Custom TTS voices are available if you want a unique sound.