Guide Shoppers. Help Customers. All by Voice
A Voice That Orders, Answers, and Adds to Cart—No Typing Needed.
Featured voice use cases
Conversational Shopping
- •Discover, compare, and add to cart by voice.
- •On-site search: "Show waterproof jackets under $200."
- •Fit & product advice from size charts, reviews, and materials.
- •Campaigns & nudges: promo codes, seasonal bundles, product launches.
Voice Answering Agent for Support
- •Post-purchase support: "Where's my order?", "How do I exchange this?"
- •Product care instructions delivered in voice + transcript.
- •Policy-grounded responses: refunds, shipping, warranty.
- •Phone & SIP-line ready: replace hold music with real answers.
How it works
Ask by voice: transcript mirrors the audio.
Understands & cites: Alhena grounds answers in your KB.
Takes action: Updates the page, applies filters, adds to cart, or opens the right URL.
Why Alhena Voice Is Different
90+ languages supported
Support shoppers and customers worldwide.
Low latency
Snappy, natural back-and-forth.
Voice + chat together
Speak in, hear and read answers out.
On-page actions
Add to cart, navigate categories, apply filters.
Multi-modal
Learns from product images, policies, size charts
Multiple voice profiles
Choose brand-fit voices for sales vs. support.
No hallucination guarantee
Standard with Alhena.
Enterprise control
Guardrails, analytics, feedback loops.
Fits Into Your World, Fast
Plug-and-Play Setup
Live in days, not months.
Phone & SIP Ready
Natural voice flows over your existing lines.
Omnichannel Flow
One smart assistant across chat, voice, and email.
AI voice that speaks your brand
Trained on your tone, policies, and product knowledge.
Frequently Asked Questions
How does Alhena ensure zero hallucination in voice?
We ground every spoken answer in your own sources like catalog, policies, and FAQs. A supervisor agent reviews responses for accuracy and brand voice before they are played. If the system is unsure, it asks a clarifying question or hands off to a human.
What languages and regions are supported?
We support 90+ global languages used by e-commerce customers, including English, Spanish, French, German, Portuguese, Italian, Hindi, Arabic, Japanese, and Korean. Deployment works worldwide with regional hosting and can be expanded based on your traffic mix.
Can the Voice AI add to cart and navigate pages?
Yes. With your permission it can apply filters, open product pages, add items to cart, and start checkout using your site APIs and on-page controls. You choose what actions are allowed.
How does the chat transcript work with voice replies?
Every spoken exchange is transcribed into the chat thread in real time. Shoppers can read, copy, or continue the conversation by typing at any point. Agents see the same transcript for seamless handoff.
Can it handle live order status and returns?
Yes. When connected to your commerce or helpdesk systems, it can look up orders using email, phone, or order number and follow your return rules. Complex cases route to a human with full context.
What are the privacy options for storing audio/transcripts?
Storage is configurable. You can disable audio storage, set transcript retention windows, and enable redaction of personal data. All data is encrypted in transit and at rest, with region choices to meet compliance needs.
What's required to embed the live demo on our site?
Add a small code snippet to your store, allow our domain in your CSP, and enable mic permissions. Get in touch with the Alhena team to get started
How do voice profiles get customized to our brand?
We tune tone, pace, and style using your brand guidelines and sample scripts. You can set preferred phrases, a pronunciation list, and product vocabulary. Custom TTS voices are available if you want a unique sound.