Gleen AI is now Alhena AI
Learn moreKey Use Cases of Alhena AI’s intercom Integration
1. Support for Intercom’s Messenger
Automatic Responses in Intercom’s Messenger
Have Alhena AI provide generative AI responses within Intercom’s Messenger — just like a live agent might.
Intelligently Split Traffic
Split traffic between Alhena AI and live agents by time of day, day of week, or by a predetermined percentage of conversations.
2. Integration with Intercom’s Help Desk & Ticketing
Run Alhena AI Alone
Customers not using Intercom’s Messenger can use Alhena AI’s SDK to have Alhena AI interact with live customers on one or more sites.
Escalate & Create Tickets in Intercom
When Alhena AI is unable to resolve issues, Alhena AI can escalate the conversation to live agents and automatically create tickets in Intercom.
3. Automatic Knowledge Ingestion
Unify Fragmented Knowledge
Have Alhena AI ingest structured and unstructured knowledge, both from knowlege bases/FAQs and from prior responses in Intercom.
No Knowledge Preparation Necessary
No need to spend hours preparing the perfect knowledge base of snippets. Alhena AI can ingest your knowledge as is.
4. Helpful Links & Continuous Intelligence
Contextual Links
When possible, Alhena AI will provide your customers with helpful links to documentation, creating a better customer experience.
Continuous Intelligence
Alhena AI continuously collects feedback on responses, allowing you to track and improve inconsistencies or holes in your documentation and improve Alhena AI response quality.
