ALHENA AI's Salesforce Service Cloud integration

Integrate Generative AI Chatbot with Salesforce Service Cloud — Alhena AI

Elevate customer support by integrating Salesforce Service Cloud's robust CRM with Alhena AI's zero-hallucination generative AI. Delight customers, reduce support overhead, and gain actionable, data-driven insights—all within the Salesforce environment your team already knows.

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Key Use Cases of Alhena AI's Salesforce Service Cloud Integration

1. AI-Powered Responses in Salesforce Chat & Cases

  • Real-time responses within Salesforce Chat and Case Management—Alhena AI interacts seamlessly like a human agent.
  • Hyper-personalized replies, automatically enriched with customer names, order details, and case statuses directly from Salesforce fields.
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2. Streamlined Escalation & Case Automation

  • Instant hand-off: Complete conversation threads transfer effortlessly to Salesforce cases, auto-created with precise intent tagging.
  • Agents remain fully within Salesforce Service Cloud—no switching tabs, no losing context.
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3. AI & Human Collaboration

  • Alhena AI tackles routine inquiries, significantly reducing queue volume.
  • Smooth transition to human support within Salesforce Chat, ensuring customers experience seamless interactions with the embedded Alhena widget.
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4. Enhanced Lead & Contact Management

  • Automatically logs and enriches customer interactions in Salesforce as Leads or Contacts, complete with contextual insights.
  • High-priority interactions are intelligently routed into targeted sales processes.
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5. Contextual Help Links & AI-Driven Analytics

  • Knowledge-base articles surfaced directly in chat, empowering customers through intuitive self-service.
  • Comprehensive dashboards tracking key metrics such as wait times, handle durations, deflection rates, and customer satisfaction—highlighting opportunities for content enhancement and operational efficiency.
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Why Teams Prefer Alhena AI + Salesforce Service Cloud

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70 %+ Ticket Deflection

Agents available for high-value issues

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< 5 Seconds Average First Response

Increased customer satisfaction (CSAT)

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Zero-Hallucination Architecture

Trusted, reliable responses

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Fast, Plug-and-Play Deployment

Launch within days, not months

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Intelligent Lead Capture

Automatic routing and enrichment of leads in Salesforce workflows

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Create your generative AI chatbot now

Supercharge your Salesforce Service Cloud-based support with Alhena AI. Watch your average time to response shrink to almost nothing. And watch your CSAT ratings soar.