Gleen AI is now Alhena AI
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Key Benefits of Alhena AI’s Email Integration
1. Easy Integration & Configuration
Integration with Mail Server and Help Desk
Alhena AI integrates quickly and seamlessly with your mail server and all major help desk solutions. All emails come from your mail server, not Alhena.
Email Assist vs. Auto-Email Configurability
Configure Alhena AI to provide drafts of emails to live agents or have Alhena AI automatically respond to customers’ emails.
Time of Day/Day of Week Configurability
Use the time of day and day of the week to turn on automatic email responses.
2. Help Desk Remains System of Record
Inbound Emails Recorded in the Help Desk
All customer emails will be automatically recorded in your Help Desk solution.
Alhena AI Responses Recorded in Help Desk
All automatic Alhena AI responses will be automatically recorded in your Help Desk solution.
3. Smooth AI to Human Handoff
Auto-detect user intent to interact with a human
When a user asks to connect with a live agent, Alhena AI transfers the fully email thread to human agents.
Human agents continue to work with existing tools
Humans continue to write email responses and create tickets within your existing help desk solution. Alhena AI integrates with all major help desk solutions.
4. More Support Content
Longer Email Responses
Because of the asynchronous nature of email, Alhena AI’s email responses can be configured to provide more in-depth responses.
Links to Support Documents
Alhena AI email responses will include hyperlinks to relevant support documents in your help center or knowledge base.
5. Email Thread Context
Alhena AI understands the full context of all prior emails in the thread (both automated and manual), as though it were a live chat conversation. The next Alhena AI email response will always consider all prior emails in the thread.
