Gleen AI is now Alhena AI
Learn moreKey Benefits of Alhena AI’s Slack Integration
1. Easy Integration & Configuration
Effortless 1-Click Integration
Alhena AI comes as an off-the-shelf Slack App. Your Slack admin just needs to click once to add Alhena AI to your Slack instance.
Channel-by-Channel Configurability
Add Alhena AI to specific channels — or not. You have complete control over which channels Alhena AI should respond in.
Unlimited Channels
Have Alhena AI listen to any number of Slack channels. With our consumption-based pricing, you only pay for what you use (when Alhena AI actually responds).
2. Fast, Accurate Responses
Automatic, Accurate Responses
For channels that Alhena AI is activate in, Alhena AI will automatically start providing highly accurate responses based on your company-specific knowledge. No hallucination, even in Slack.
No Waiting
Alhena AI streams responses into Slack in real-time, word-by-word, so users can start reading responses immediately.
3. Relevant Citations & Continuous Feedback
Relevant Citations
Alhena AI can be configured to provide relevant links to provide more context behind answers, creating a better user experience.
Continuous Feedback
Customers interacting with Alhena AI can provide feedback on each response. That feedback can be used to improve response and knowledge base quality over time.
4. Hand-Off to Live Agents & Help Desks
Escalate to Live Agents
Upon customer request, Alhena AI can automatically hand-off to a live agent and transfer the entire conversation to a live agent.
Seamless Help Desk Integration
Upon escalation to live agents, Alhena AI can create tickets in Intercom, ZenDesk, FreshDesk, Alhena Ticketing, or other leading help desk solutions.
