Your customers are talking. Are you part of the conversation?
93%
consumers say online reviews affect their shopping choices.
Study form NIH
89%
consumers read brand responses to reviews before making a decision.
Gominga.com
94%
consumers expect brands to respond to their reviews & questions.
Gominga.com
If your brand isn't responding, your competitors are
Alhena AI Review Management keeps you ahead. Monitor, analyze, and respond to reviews and Q&A instantly, at scale, and in your brand's voice.
How Alhena AI Review Management Works
Manually responding to thousands of reviews is in the past. Engage your customers at scale with AI.
1
A Customer Posts a Review or Question
- On platforms like Trustpilot, Walmart, Home Depot, Amazon, and more.
2
AI Instantly Crafts a Personalized Response
- Fact-based, hallucination-free answers tailored to your brand's voice.
- Tone & style match your best customer service agents.
3
You Stay in Control
- Set AI replies to auto-publish or require human approval.
- Review, edit, and refine AI responses—every edit trains the AI to improve future replies.
4
The Customer Gets a Fast, Thoughtful Response
- Builds trust, boosts engagement, and turns feedback into conversions.
The result?
More immediate positive brand interactions, less manual work.
Seamless Setup—Live in Hours, Not Weeks
Plug & Play Integrations
Syncs instantly with Trustpilot, Bazaarvoice, Yotpo, and more.
Hassle-free Onboarding
AI learns from your existing responses, FAQs, and past interactions.
Always Getting Smarter
AI refines responses over time, adapting with new feedback.
Minimal IT Involvement
Get started without deep technical expertise or weeks of manual setup.
AI Transparency & Control—You Stay in Charge
Trusting AI to speak for your brand is a big deal. That’s why Alhena AI gives you total control over every response.
Approval Workflow
Decide whether AI replies are published automatically or require approval.
Customizable Brand Voice
Define your tone, style, and level of formality.
Edit & Personalize
Modify AI responses before they go live.
Built-In Compliance & Accuracy
AI pulls only from verified brand knowledge—no guesswork, no made up answers.
With Alhena AI, you never lose control—AI just makes the work easier.
Why Brands Trust Alhena AI for Review & Q&A Management
Turn 1-Star Reviews into Wins
Respond instantly, resolve issues, and shift the narrative before negative reviews impact sales.
Cut Manual Workload
Take care of up to 70% of reviews and Q&As. Your team can focus on truly complex matters.
Build Trust and Drive Sales
Faster, thoughtful responses boost credibility and influence buying decisions.
Respond in 90+ Languages
Engage customers worldwide with seamless multilingual support.
Deep Insights, Smarter Strategy
Track sentiment trends and customer feedback to refine your approach.
