Alhena AI DATA PROCESSING ADDENDUM

Effective Date: June 14, 2025

This Data Processing Addendum ("Agreement") forms part of the Contract for Services ("Order Form") between Helix3 Labs, Inc., dba Alhena AI (formerly Gleen AI), located at 4900 Hopyard Road, Suite 100, Pleasanton, CA 94558 (the "Data Processor") and your company (the "Company").

By signing the Alhena AI (formerly Gleen AI) Order Form, you agree, on behalf of your Company, to the terms of this Agreement.

WHEREAS

(A) The Company acts as a Data Controller.

(B) The Company wishes to subcontract certain Services, which imply the processing of personal data, to the Data Processor.

(C) The Parties seek to implement a data processing agreement that complies with the requirements of the current legal framework in relation to data processing and with the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).

(D) The Parties wish to lay down their rights and obligations.

IT IS AGREED AS FOLLOWS:

1. Definitions and Interpretation

1.1 Unless otherwise defined herein, capitalized terms and expressions used in this Agreement shall have the following meaning:

1.1.1 "Agreement" means this Data Processing Agreement and all Schedules;

1.1.2 "Company Personal Data" means any Personal Data Processed by a Processor or a Contracted Processor (sub-processor) pursuant to or in connection with the Order Form, where the Contracted Processor acts on behalf of the Processor in fulfilling the Processor's obligations toward the Controller.

1.1.3 "Contracted Processor" means a Subprocessor;

1.1.4 "Data Protection Laws" means European Data Protection Laws and, to the extent applicable, the data protection or privacy laws of any other country;

1.1.5 "EEA" means the European Economic Area;

1.1.6 "European Data Protection Law" means (a) Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the Processing of Personal Data and on the free movement of such data (General Data Protection Regulation) ("EUGDPR"); (b) the EU GDPR as saved into UK law by virtue of section 3 of the UK's European Union (Withdrawal) Act 2018 and the UK Data Protection Act 2019 (collectively referred to for these purposes as the "UK GDPR"); (c) the Swiss Federal Data Protection Act and its implementing regulations ("Swiss DPA"); (d) the e-Privacy Directive (Directive 2002/58/EC); (e) any applicable national data protection laws made under or pursuant to or that apply in conjunction with (a), (b), (c) or (d) (in each case, as superseded, amended or replaced from time to time)

1.1.7 "GDPR" means EU General Data Protection Regulation 2016/679;

1.1.8 "Data Transfer" means:

1.1.8.1 a transfer of Company Personal Data from the Company to a Contracted Processor; or

1.1.8.2 an onward transfer of Company Personal Data from a Contracted Processor to a Subcontracted Processor, or between two establishments of a Contracted Processor, in each case, where such transfer would be prohibited by Data Protection Laws (or by the terms of data transfer agreements put in place to address the data transfer restrictions of Data Protection Laws);

1.1.9 "Services" means all the services described in the "Order Form".

1.1.10 "Subprocessor" means any person appointed by or on behalf of Processor to process Personal Data on behalf of the Company in connection with the Agreement.

1.1.11 "Data Privacy Framework" or "DPF" means the program developed pursuant to the EU Commission Implementing Decision of 10 July 2023 under Regulation (EU) 2016/679 of the European Parliament and of the Council, by and between the U.S. Department of Commerce and the European Commission, and UK Government, to provide a lawful mechanism for the transfer of personal data to the United States from the European Union, and United Kingdom, as described in more detail at https://www.dataprivacyframework.gov/s/. As used herein the terms Data Privacy Framework and DPF include the EU-US Data Privacy Framework, and the UK Extension to the EU-US Data Privacy Framework.

1.2 The terms, "Commission", "Controller", "Data Subject", "Member State", "Personal Data", "Personal Data Breach", "Processing" and "Supervisory Authority" shall have the same meaning as in the GDPR, and their cognate terms shall be construed accordingly.

2. Processing of Company Personal Data

2.1 Processor shall:

2.1.1 comply with all applicable Data Protection Laws in the Processing of Company Personal Data; and

2.1.2 not Process Company Personal Data other than on the relevant Company's documented instructions.

2.2 The Company instructs Processor to process Company Personal Data.

3. Processor Personnel

Processor shall take reasonable steps to ensure the reliability of any employee, agent or contractor of any Contracted Processor who may have access to the Company Personal Data, ensuring in each case that access is strictly limited to those individuals who need to know / access the relevant Company Personal Data, as strictly necessary for the purposes of the Order Form, and to comply with Applicable Laws in the context of that individual's duties to the Contracted Processor, ensuring that all such individuals are subject to confidentiality undertakings or professional or statutory obligations of confidentiality.

4. Security

4.1 Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of Processing as well as the risk of varying likelihood and severity for the rights and freedoms of natural persons, Processor shall in relation to the Company Personal Data implement appropriate technical and organizational measures to ensure a level of security appropriate to that risk, including, as appropriate, the measures referred to in Article 32(1) of the GDPR.

4.2 In assessing the appropriate level of security, Processor shall take account in particular of the risks that are presented by Processing, in particular from a Personal Data Breach.

5. Subprocessing

5.1. The Company agrees that the Processor, for performing the contractually agreed services to be provided by it, involves companies affiliated with the Processor to perform the services resp. engages companies as Sub-Processors to perform the agreed services. The Processor will carefully select the Sub-Processors by their qualification and suitability.

5.2. At the time of the conclusion of this Agreement, the sub-processors designated in Annex B are engaged in the processing of personal data to the extent specified therein. The Company declares its consent to the commissioning of such sub-processors.

5.3. The Processor is allowed to engage Sub-Processors and/or change existing Sub-Processors if and to the extent that

  • • the Processor notifies the Company of the intended sub-contracting/ outsourcing in writing or text form in due time before,
  • • the Company does not object for good cause to the intended sub-contracting/ outsourcing by appropriate notice to the Processor issued in writing or in text form within a period of two weeks from receipt of the said notice;
  • • the sub-contracting is based on a contractual agreement according to Article 28 subs. 2 – 4 GDPR.

5.4. The Processor shall impose equivalent duties onto any sub-processor as imposed by this agreement. If the Processor engages Sub-Processors, the Processor is responsible for imposing on the Sub-Processor the same duties which the Processor has under the present agreement with regard to data protection and privacy law.

5.5. Sub-contracting does not require consent by the Company if the Processor engages third parties for the purposes of ancillary services related to the main services such as in the case of external personnel, postal and dispatch services, maintenance or user service. The Processor will conclude agreements with such third parties to the extent required to ensure adequate data protection and privacy and data security and to enable control measures.

6. Data Subject Rights

6.1 Taking into account the nature of the Processing, Processor shall assist the Company by implementing appropriate technical and organizational measures, insofar as this is possible, for the fulfillment of the Company obligations, as reasonably understood by Company, to respond to requests to exercise Data Subject rights under the Data Protection Laws.

6.2 Processor shall:

6.2.1 promptly notify Company if it receives a request from a Data Subject under any Data Protection Law in respect of Company Personal Data; and

6.2.2 ensure that it does not respond to that request except on the documented instructions of Company or as required by Applicable Laws to which the Processor is subject, in which case Processor shall to the extent permitted by Applicable Laws inform Company of that legal requirement before the Contracted Processor responds to the request.

7. Personal Data Breach

7.1 Processor shall notify Company without undue delay upon Processor becoming aware of a Personal Data Breach affecting Company Personal Data, providing Company with sufficient information to allow the Company to meet any obligations to report or inform Data Subjects of the Personal Data Breach under the Data Protection Laws.

7.2 Processor shall cooperate with the Company and take reasonable commercial steps as directed by Company to assist in the investigation, mitigation and remediation of each such Personal Data Breach.

8. Data Protection Impact Assessment and Prior Consultation

Processor shall provide reasonable assistance to the Company with any data protection impact assessments, and prior consultations with Supervising Authorities or other competent data privacy authorities, which Company reasonably considers to be required by article 35 or 36 of the GDPR or equivalent provisions of any other Data Protection Law, in each case solely in relation to Processing of Company Personal Data by, and taking into account the nature of the Processing and information available to, the Contracted Processors.

9. Deletion or return of Company Personal Data

9.1 Subject to this section 9 Processor shall promptly and in any event within 10 business days of the date of cessation of any Services involving the Processing of Company Personal Data (the "Cessation Date"), delete and procure the deletion of all copies of those Company Personal Data.

10. Audit rights

10.1 Subject to this section 10, Processor shall make available to the Company on request all information necessary to demonstrate compliance with this Agreement, and shall allow for and contribute to audits, including inspections, by the Company or an auditor mandated by the Company in relation to the Processing of the Company Personal Data by the Contracted Processors.

10.2 Information and audit rights of the Company only arise under section 10.1 to the extent that the Agreement does not otherwise give them information and audit rights meeting the relevant requirements of Data Protection Law.

11. Data Transfer

11.1. In connection with the performance of the Agreement, you authorize Processor to transfer Personal Information internationally, and in particular, that Personal Information may be transferred to and processed by Processor in the United States and other jurisdictions where Processor and its Subprocessors have operations. Whenever Personal Information is transferred outside its country of origin, each party will ensure such transfers are made in compliance with the requirements of Applicable Data Protection Laws.

11.2. To the extent applicable to you, you acknowledge that in connection with the performance of the Service, Processor is a recipient of European Data in the United States. To the extent that Processor receives European Data in the United States, Processor will comply with the following:

11.2.1. Data Privacy Framework. Processor will use the Data Privacy Framework to lawfully receive European Data in the United States, ensure that it provides at least the same level of protection to such European Data as is required by the Data Privacy Framework Principles, and let you know if Processor is unable to comply with this requirement.

11.2.2. Standard Contractual Clauses. If the Data Privacy Framework is invalidated and/or does not cover the transfer of European Data to Processor, the applicable Standard Contractual Clauses will be incorporated by reference and form a part of this DPA as follows:

11.2.2.1. the Controller to Processor SCCs if the restricted transfer is subject to the GDPR and Processor is acting as your processor;

11.2.2.2. the Processor to Processor SCCs if the restricted transfer is subject to the GDPR and Processor is acting as your subprocessor;

11.2.2.3. the Swiss Amendments if the restricted transfer consists of Personal Information originating from Switzerland; and

11.2.2.4. the UK Addendum if the restricted transfer is subject to the UK GDPR.

12. General Terms

12.1 Confidentiality. Each Party must keep this Agreement and information it receives about the other Party and its business in connection with this Agreement ("Confidential Information") confidential and must not use or disclose that Confidential Information without the prior written consent of the other Party except to the extent that:

(a) disclosure is required by law;

(b) the relevant information is already in the public domain.

12.2 Notices. All notices and communications given under this Agreement must be in writing and will be delivered personally, sent by post or sent by email to the address or email address set out in the heading of this Agreement at such other address as notified from time to time by the Parties changing address.

13. Governing Law and Jurisdiction

13.1 This Agreement is governed by the laws of California.

13.2 Any dispute arising in connection with this Agreement, which the Parties will not be able to resolve amicably, will be submitted to the exclusive jurisdiction of the courts of California, USA.

ANNEX A - Purposes, Data Categories, Data Subjects

Purpose of processingData categoriesCategories of data subjects
Functional PurposePersonal Data: Name, and EmailVisitors
For analytics and functional PurposesIP Information, Browser and DeviceVisitors

Annex B - Assigned sub-processors

Sub-ProcessorPurpose
AWSCloud Platform
OpenAIAI Services
Google CloudCloud Platform
CohereAI Services
AnthropicAI Services
PineconeAI Services
QdrantAI Services
ZenrowsData Crawling
BrightDataData Crawling
PusherReal-time message streaming
SendgridEmail
Microsoft AzureCloud Platform
MistralPDF Parsing