AI-Powered Discovery, Shopping, and Support for Your E-Commerce Store
Make your brand visible in AI search engines, personalize every shopping interaction, and deliver dependable support at scale - in your brand voice.
Industry Leading Impact
Inquiry Automation
CSAT Score
Revenue Lift
Higher AOV
From first AI search to last touchpoint after the sale.
One platform. Every stage. Nothing left to chance.
AI Visibility
Be discovered in AI search - AEO & GEO solution built for commerce
Millions ask ChatGPT, Gemini, and Perplexity before they buy. Alhena tracks which SKUs appear, how they appear and what can be done to improve your posture.
SKU-level tracking
See which products AI recommends in answers.
Rendering analysis
Know what details accompany your product recommendation.
AEO FAQ engine
Citation-ready Q&A pairs from every product page.
GEO citation strategy
Target publishers that build AI-trusted authority.
5+ engines monitored
ChatGPT, Gemini, Perplexity — one view.
AI Shopping Assistant
Convert browsers into buyers with AI that knows your brand & catalog
Every visitor gets a personalized response, like your best associate recommending the right products, handling objections, and upselling naturally.
Conversational discovery
Shoppers express needs in natural language. Alhena finds the perfect fit.
Smart upsells
Suggests bundles and add-ons that feel natural, not pushy.
AI powered nudges
Detects when a shopper stalls and gives them a reason to buy.
Smart FAQs
Embedded on every product page, and answers top of mind questions.
Zero hallucinations
Live store data. Never invented.
Gets better every day
Personalized to each visitor and sharper with every conversation.
Voice AI & Concierge
Omnichannel support, powered by human-quality AI
Resolve customer queries at scale with AI powered support assistant. Back your support team with intelligent automation.
Auto-resolve 80% incoming customer queries
Best in class AI powered customer query resolution available 24/7.
Full agentic capability, not just answers
Alhena can cancel order, book appointments or process returns.
Smart Escalation
Seamless handover to human agents with complete context.
Voice AI thats phone & SIP-line ready
Replace hold music with real answers.
Multilingual support
Engage global customers fluently in 90+ languages.
Agent assist
Real-time suggestions and CRM context as agents type.
Revenue Analytics
Measure & iterate - Every dollar traced. Every insight actionable
One unified view of your CX landscape. Know what's working, where to double down, and how each touchpoint contributes to revenue.
Full revenue attribution
Trace every purchase to the interaction that drove it.
Cross-channel ROI
AI engines, social, voice, support - mapped in one view.
AI vs. human comparison
Understand where automation is earning its place.
Return and refund analytics
Conversations with refund/request.
Sentiment Insights
Track feedback trends and uncover what customers are really telling you.
Knowledge gap alerts
AI flags what it doesn't know and suggests fixes.
AI Social Commerce & Review Management
Sell where customers already spend time
Intelligent engagement across social channels (Instagram, Facebook, Whatsapp) and review platforms that supports discovery, trust, and conversion.
Real-Time Engagement
Respond instantly across comments, live sessions, DMs or social conversations.
Unified Memory
Personalize every interaction with complete customer context and history.
On-Brand Responses
Keep every interaction consistent with your brand voice across every channel.
Reputation Management
Protect your online reputation with timely, thoughtful customer responses.
Immediate impact. Long-term upside.
Brands see more revenue, fewer tickets, quicker resolutions and happier customers from week 1
What makes Alhena Special?
Agentic AI platform
AI that doesn't just reply. It acts.
Alhena is a full agentic platform. Agents process returns, update orders, trigger workflows, and close the loop - end to end, without a human in the middle.
200+ integrations
Plugs into your entire stack. Out of the box.
Shopify, Zendesk, Gorgias, Salesforce, Klaviyo, Intercom and dozens more. If you use it, Alhena connects to it — no rebuilding, no dev sprint.
Safe & compliant
Enterprise-grade security. Not bolted on. Built in.
Alhena is fully certified across the standards procurement teams demand. Roll out to your entire org without a single security review delay.
Hallucination-free
Guaranteed accuracy. Every single response.
Alhena only speaks when it's sure. Every answer is grounded in your verified data - no invented facts, no brand slip-ups, no apology emails to send after.
DEEP INSIGHTS
Agentic Commerce Readiness for Consumer Brands
Make your products the top pick in ChatGPT and purchasable in one tap.
What you'll get:
An exhaustive checklist of To-do's
That can get you agentic commerce ready in 30–60 days (AEO/GEO + ACP)
A validated Product Feed field map
That you can hand to engineering (ID, price, inventory, variants, shipping, returns, imagery)
Proven Playbooks for Fast Wins
Like (1) signaling original/primary seller status to GPT and (2) maintaining price/availability freshness
COMMERCE INTELLIGENCE REPORT
The Numbers Behind How Consumers Buy in the Age of AI
Data from 329 brands and hundreds of millions of visitors reveals exactly who's winning, and the 5.5× gap separating them from everyone else.
What you'll get:
A New Growth Channel, Quantified
Understand how AI traffic is growing, and why it converts better than paid channels.
High-Intent Buyer Behavior Insights
What that means for your funnel, UX, and conversion strategy.
Actionable Playbook for AI Visibility
How leading brands are driving outsized returns.
DEEP INSIGHTS
2025 Field Study: Real-World Stress Test of CX Automation Tools
See how today's top AI support systems actually perform under pressure.
What you'll get:
Transparent Evaluation Framework
A repeatable, structured methodology to assess AI assistants
Results That Cut Through the Noise
No tall claims. Just stress-tested results from the wild
Discover how leading systems fared
In handling context, emotion, memory, localization, brand tone and where they fall short
AI in customer service. No jargon. Just answers.
We've heard the questions and we've built Alhena to answer them head-on.