Gleen AI is now Alhena AI
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Unlock 10x more value in Freshdesk with Alhena.
1. Optimize Freshdesk with Alhena AI
AI-driven Interactions:
Resolve up to 70% of tickets automatically. Alhena handles support and pre-purchase inquiries across chat, email, SMS and messengers, delivering instant and accurate responses.
Smooth Escalation:
When complex issues arise, Alhena automatically escalates to live agents and creates detailed Freshdesk/Freshchat tickets.
2. Turn agents into champions with AI Agent Assist
Lightning-Fast Accuracy:
Living inside your Freshdesk/Freshchat, AI Agent Assist slashes response times by 56% while delivering spot-on answers every time, thanks to Alhena’s zero-hallucination AI.
Polyglot Perfection:
Seamlessly support customers in over 90 languages, maximizing team’s effectiveness without extra hires.
3. Enhance Freshchat with AI Power
Real-Time Responses in Freshchat:
Alhena delivers 24/7 AI-generated responses in Freshchat, mimicking the efficiency of a live agent.
Smart Traffic Management:
Automatically route conversations between Alhena AI and live agents in Freshdesk based on time, day, or interaction volume, ensuring optimal support at all times.
4. Native integration and setup in under 1 hour
AI-Driven Efficiency:
Alhena AI seamlessly integrates across your sites, delivering consistent, scalable support without the need for extra tools, even if Freshchat isn’t available.
Instantly on. Always on-brand:
Deploy Alhena AI quickly to provide 24/7, natural-sounding support that matches your brand’s style—no robotic replies, just effective conversational interactions.
5. Effortless Knowledge Management
Effortless Knowledge Integration:
Alhena automatically learns from your FAQs, knowledge bases, previous tickets, and canned responses, injecting all the information without any manual effort. Imagine the time saved.
Always Learning, Always Improving:
Alhena AI adapts with every interaction, using feedback to continuously enhance response quality and boost your support effectiveness.
