Redefine E-commerce with Conversational AI

Deliver personalized shopping experience and convert browsers into loyal buyers.

AI Shopping Assistant
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Customer Experience That Pays Off

Modern brands are turning CX into their highest-performing channel

Lina Dziaugyte
43% lower workloadResponse time reduced to 1 from 40 minutesCSAT improved from ~80% to 85-86%80% inquiries resolved by AI

“AI changed the way we do support. It removed the repetitive work so our team can focus on what matters—helping customers book amazing experiences”

Lina Dziaugyte

Lina Dziaugyte

Customer Support Lead at Manawa

Ben O'Donnell
86% deflection ratesCSAT 84% from under 80% pre‑AlhenaTicket reopen rate at 3.7% only

“We’re treating Alhena like an agent. It’s been a great experience because customers sometimes don’t even realize they’re interacting with AI”

Ben O'Donnell

Ben O'Donnell

Head of Customer Service at Crocus

Ricky Misas
63% consumer inquiries resolved while maintaining 90% CSAT

“Alhena AI is extraordinary, I can’t stop talking about it with our CEO and my assistant managers. Alhena AI was probably one of the best decisions we’ve ever made in the company.”

Ricky Misas

Ricky Misas

Customer Support Manager at Puffy

Davit Lomidze
61% resolution rate100% improvement in other KPIs

“I’m really satisfied with Alhena AI...It helps us a lot. It resolves a lot of issues for us, and it also really helps our customer service team.”

Davit Lomidze

Davit Lomidze

CEO of Global Software Solutions, SKF partner

Launch Powerful AI Capabilities in Minutes

Everything you need to turn customer moments into business outcomes. Out of the box, with zero developer lift.

Conversational Search

Understands natural language and layered product queries

2.6x conversions
Conversational Search

Guided Discovery

Asks smart questions, returns best-fit items

Lower drop-offHigher engagement
Guided Discovery

Smart FAQs

Instant, on-brand answers to common queries

Fewer ticketsFaster decisions
Smart FAQs

Conversion Nudges

Responds to hesitation with contextual prompts/offers

More checkoutsHigher trust
Conversion Nudges

Omnichannel Support

Chat, email, voice, social and more (consistent and contextual)

Seamless CX across all touchpoints
Omnichannel Support

Take the Wheel with Real-Time Insights

With Alhena, you're not guessing, you're optimizing.

Every interaction your AI has (every nudge, search, and resolution) feeds into powerful dashboards designed to show you what's driving revenue and what's falling short.

See which FAQs actually reduce drop-off

Track how nudges affect cart completions

Identify high-performing flows and fix friction fast

Compare AI vs. human outcomes by channel

See which FAQs actually reduce drop-off

You decide what success looks like. We give you the tools to get there.

Your AI gets smarter with every click

The more you use Alhena, the more accurate, on-brand, and effective it becomes.

Trained on your product catalog, knowledge base, and brand voice

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Learns from real customer conversations to improve every interaction

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Always consistent, always secure

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Backed by watchdog systems to eliminate hallucinations and bad outputs

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Frequently Asked Questions

See Alhena in Action

Create engaging customer experiences, boost sales, build loyalty with conversational AI, and see how easy smarter shopping can be.