Redefine E-commerce with Conversational AI
Deliver personalized shopping experience and convert browsers into loyal buyers.
Launch Powerful AI Capabilities in Minutes
Everything you need to turn customer moments into business outcomes. Out of the box, with zero developer lift.
Conversational Search
Understands natural language and layered product queries
Guided Discovery
Asks smart questions, returns best-fit items
Smart FAQs
Instant, on-brand answers to common queries
Conversion Nudges
Responds to hesitation with contextual prompts/offers
Omnichannel Support
Chat, email, voice, social and more (consistent and contextual)
Take the Wheel with Real-Time Insights
With Alhena, you're not guessing, you're optimizing.
Every interaction your AI has (every nudge, search, and resolution) feeds into powerful dashboards designed to show you what's driving revenue and what's falling short.
See which FAQs actually reduce drop-off
Track how nudges affect cart completions
Identify high-performing flows and fix friction fast
Compare AI vs. human outcomes by channel
You decide what success looks like. We give you the tools to get there.
Your AI gets smarter with every click
The more you use Alhena, the more accurate, on-brand, and effective it becomes.
Trained on your product catalog, knowledge base, and brand voice
Learns from real customer conversations to improve every interaction
Always consistent, always secure
Backed by watchdog systems to eliminate hallucinations and bad outputs
Frequently Asked Questions
How is this different from AI shopping agents by Amazon, Klarna, or Google?
Those agents aren't built to work for your brand. They dilute your voice, route shoppers outside of your ecosystem,and eat into your profit margins. Alhena is your owned, onsite AI shopping assistant. It's purpose-built for ecommerce, fully brand-aligned, deeply trained on your products, and designed to boost sales conversions for you—not a third party.
Can the AI recommend the right product even if customers aren't sure what they need?
Absolutely. Alhena's AI shopping assistant for ecommerce doesn't just keyword match, it understands shopper intent and navigates complex journeys (e.g., “something for oily skin under $30” or “a gift for my mom who loves hiking”). It combines natural conversation with smart filtering logic to help customers discover the perfect product fast.
Will it sound robotic or off-brand?
No. Alhena is fully customizable to match your brand's tone, personality, and even visual feel. Whether your vibe is playful, luxurious, or clinical, the assistant mirrors it perfectly. The result? A shopping assistant that will feel like an eerily accurate impersonation of your CEO.
How long does it take to set up, and what's needed?
If the tools you use are supported in our integrations, then it's mostly self-serve. We pull from your product catalog, reviews, help center, and past customer chats to give the AI a deep understanding of what you sell and how your customers shop. No manual training needed—just plug, customize, and go.
What impact can I expect on conversion and cart value?
Depending on brand, customers typically see an over 300% increase in conversions and an over 50% lift in Average Order Value (AOV). Some clients have seen conversions as high as 6x conversion.