Gleen AI is now Alhena AI
Learn moreAlhena AI's Gladly integration
Supercharge Gladly with Alhena AI
Alhena AI resolves over 70% of inquiries, boosts CSAT, and turns your support into a powerhouse.
1. Optimize Gladly with Alhena AI
Resolve up to 70% of tickets automatically
Alhena handles support and pre-purchase inquiries across chat, email, SMS and messengers, delivering instant and accurate resolutions.
Smooth Escalation
When complex issues arise, Alhena automatically escalates to live agents, creating detailed tickets in Gladly.
2. Turn agents into champions with AI Agent Assist
Lightning-Fast Accuracy
Living inside Gladly, AI Agent Assist acts as a trusty co-pilot to your agents, slashing response times by 56% and drafting spot-on answers every time, thanks to Alhena’s zero-hallucination AI.
Polyglot Perfection
Seamlessly support customers in over 90 languages, maximizing team’s effectiveness without extra hires.
3. Flexible AI Assistance
Instantly on. Always on-brand
Set up Alhena AI in no time to provide 24/7, natural-sounding support that fits your brand’s style—no robotic replies, just seamless, effective, conversational interactions.
Smart Traffic Management
Automatically route conversations between Alhena AI and live agents based on your needs. Use Alhena AI to handle most of your support, ease the agent load during the holiday rush, or enable only during off hours.
“Alhena AI is extraordinary...it was probably one of the best decisions we’ve ever made in the company”
Ricky Misas
Customer Support Manager
Using Alhena AI is as Easy as 1-2-3
1. Train
Alhena automatically learns from your FAQs, knowledge bases, previous tickets, and canned responses, injecting all the information without any manual effort. Imagine the time saved.
2. Deploy
Alhena AI deploys quickly and integrates seamlessly across your site, email, and messaging platforms. Enjoy consistent, scalable support with zero hassle. No extra tools needed.
3. Improve
Alhena AI gets smarter with every interaction, optimizing responses, flagging knowledge gaps, and continuously adapting to keep your support sharp, accurate, and effective.
