An AI voice agent gives your ecommerce store the ability to sell and support customers through natural speech. Shoppers ask for products, compare options, and check out by voice. Support callers get instant answers on orders, returns, and refunds, all without waiting on hold. Here’s how Alhena Voice makes it happen.
Today, we’re rolling out a major new capability that will change the way people interact with websites - Alhena Voice. It is the biggest step yet in making buyer interactions natural, fast, and actionable.
For a technical look at the engineering behind real-time voice AI, see our sub-second voice AI call stack deep dive.
Give Your Brand a Voice That Works in Two Ways
With Alhena Voice, shoppers talk to your site (via phone or computer) like they would to an associate, then review a clean transcript while the assistant completes tasks in seconds.
Built from the insight that buyers prefer speaking over typing, and reading over listening, Alhena Voice pairs real-time speech with mirrored chat and one-click on-page actions to move customers from question to checkout faster.
🛍️ Conversational Shopping
- “Show me trail shoes under $150.”
- “Compare this to waterproof jackets.”
- “Add the third one to my cart.”
With the launch of conversational search and now Alhena Voice, shopping becomes truly effortless and hands-free. No filters to fiddle with, no typing into boxes. Just speak and your store responds.
🎧 Voice Answering Agent for Support
- “Where’s my order?”
- “How do I exchange this item?”
- “What’s your refund policy?”
Instead of waiting on hold or grappling with complicated IVR menus, customers get instant, grounded responses. And because Alhena Voice works with SIP lines and phone systems, it can literally replace hold music with real answers.
Why Voice with Alhena Is Different
⚡ Low latency - Snappy, human-like back-and-forth.
💬 Voice + chat together - Hear and read answers at once.
🛒 Takes action - Filters, adds to cart, opens tracking links.
🌍 Multi-language - Global shoppers, supported out of the box.
🎙️ Custom voice profiles - Set the tone as per your brand.
📚 No hallucination guarantee - Standard with Alhena.
Together, these make Alhena Voice not just a novelty but a revenue driver and support deflector.
Other Updates: Feefo + Klaviyo Integrations
While Voice is the headline, we’ve also added two integrations to strengthen the Alhena ecosystem:
Feefo Integration - Verified review data now powers answers, nudges, and recommendations inside Alhena. Learn more here.
Klaviyo Integration - Profile data collected in chats (preferences, sizes, product interests) can now be synced directly to Klaviyo for smarter campaigns and personalized flows.
🚀 The Future of Customer Interaction Is Voice-First
Whether it’s helping a shopper discover products hands-free, or resolving a customer’s issue in seconds, Voice makes every interaction faster and more human.
You can book a custom walkthrough to see Alhena Voice in action now.
Frequently Asked Questions
What is an AI voice agent for ecommerce?
An AI voice agent for ecommerce is software that lets online shoppers search for products, ask questions, and complete purchases using natural speech instead of typing. Alhena Voice acts as both a sales assistant and a support agent, handling everything from product discovery to order tracking through real-time conversation.
How does Alhena’s AI voice agent handle product search and recommendations?
Shoppers speak naturally, for example saying "show me trail shoes under $150," and Alhena Voice instantly filters your catalog, compares options, and suggests matching products. It pulls from verified product data so every recommendation is accurate, with no hallucinations.
Can an AI voice agent complete checkout for customers?
Yes. Alhena’s conversational AI voice agent can add items to cart, apply discount codes, and walk customers through checkout by voice. This removes the friction of navigating checkout pages manually, which helps reduce cart abandonment.
What ecommerce platforms does Alhena Voice AI work with?
Alhena Voice works with Shopify, WooCommerce, Magento, and Salesforce Commerce Cloud. It also connects to helpdesks like Zendesk, Gorgias, and Freshdesk. Setup takes under 48 hours with no developer resources needed.
How is an AI voice agent different from a traditional chatbot?
A traditional chatbot relies on text input and scripted flows. An AI voice agent like Alhena Voice understands spoken language, responds in real time, and takes action, such as filtering products or opening tracking links. It combines voice and text in a single interface so customers can hear and read answers at the same time.
Can Alhena Voice AI handle customer support calls?
Yes. Alhena’s AI voice agent for customer service answers questions about order status, returns, exchanges, and store policies through natural phone conversations. It replaces IVR menus with real conversation and connects to your SIP phone system. Brands using Alhena see up to 82% chat deflection and 90% CSAT scores.
Does Alhena Voice AI support multiple languages?
Yes. Alhena Voice supports multiple languages out of the box, letting you serve global shoppers without hiring multilingual staff. The AI detects and responds in the customer’s preferred language automatically.
How fast can I add an AI voice agent to my online store?
Alhena deploys in under 48 hours with no developer resources. You connect your ecommerce platform, configure your brand voice profile, and Alhena’s AI voice agent platform goes live across web chat, phone, and social channels.
