Gleen AI is now Alhena AI

A Bold New Identity for the Future of eCommerce

Gleen AI is now Alhena AI — a new name, a new vision, and a renewed commitment to shaping the future of customer experience through AI. 

This transformation marks our evolution from a trusted customer support tool to a key driver of revenue growth for eCommerce businesses.

Why the Change?

When Gleen AI was first launched, our mission was clear: to help businesses optimize customer support and reduce cost. But as our technology advanced, we realized it could do more. 

We saw an opportunity to empower customers to drive sales, boost engagement, and deliver personalized shopping experiences at scale. It was time for our identity to reflect this new direction.

Alhena AI symbolizes our evolution from a cost-saving tool to a revenue-driving platform. It’s not just about support anymore; it’s about elevating the entire customer journey.

What Does Alhena AI Represent?

The name Alhena [Al-HEE-nuh] is inspired by a star in the constellation Gemini, symbolizing ambition, brilliance, and the pursuit of new heights. This represents our mission: to help businesses achieve their goals with the power of Generative AI.

We believe AI should do more than just automate—it should actively drive success. From the Alhena AI Shopping Assistant guiding customers to the perfect product, to the Support Concierge improving service efficiency, and Social Commerce engaging shoppers on their favorite platforms, we’re helping businesses turn every interaction into a meaningful, revenue-generating opportunity.

The Now and the Future: 

Alhena AI helps eCommerce businesses deliver personalized, omnichannel AI support that scales effortlessly—without compromising brand quality. Our AI is 100% hallucination-free, enhancing every step of the customer journey, from discovery to post-purchase.

Products Include:

• Alhena AI Support Concierge: Automates 70% of customer inquiries—including order tracking, returns, and basic support—slashing support costs. Complex issues are seamlessly passed to human agents with full context.

• Alhena AI Shopping Assistant: Turns browsing into buying, offering tailored recommendations, smart FAQs, and well-timed nudges. It provides a conversational, human-like shopping experience from discovery to checkout.

• Alhena AI Agent Assist: Supercharges support teams by summarizing tickets, drafting responses, and improving resolution times. With Alhena AI, CS teams resolve tickets twice as fast—without the need for more headcount.

• Alhena AI Social Commerce: Supports and guides shoppers on social media platforms, from DMs to comments and reels. With personalized recommendations and instant answers, Alhena AI helps convert shoppers into buyers in over 90 languages.

We’re also expanding to include Review Management and Conversational Search in the near future, completing our omnipresent AI offering.

What’s Changing for Our Customers?

The rebrand to Alhena AI isn’t just a name change—it’s an evolution in the way we serve you. With an expanded suite of AI tools that are more personalized and scalable than ever, we’re committed to helping you be more profitable by delivering a seamless customer experience across every touchpoint. 

Looking Ahead: Our Vision for the Future

At Alhena AI, our commitment to shaping the future of customer experience has never been stronger. With an expanded suite of solutions, we’re equipped to help Online Retailers be more profitable and deliver more personalized experiences to shoppers. This is the start of something transformative.

Join us as we reach for the stars and set a new standard in customer experience.

Discover how Alhena AI can transform your customer experience. Schedule your personalized demo today.