Embeddable Agents: One AI Agent, Everywhere Your Shoppers Decide
One AI agent across every decision moment on your storefront. Not five point tools from five vendors. One brain, one snippet, more revenue.
Shopping & Support Concierge for Your Online Store.
Personalized AI assistance at scale - without compromising your brand’s quality.
Introducing Alhena Headless: Your Customer Intelligence, Now Inside Claude and ChatGPT
Today we are announcing Alhena Headless. E-commerce leaders who use Alhena can now connect their own Claude or ChatGPT account directly to their Alhena workspace and ask anything they want about their store, their customers, and their operation, all in
Alhena's AI Visibility: Going Beyond Search Monitoring in Agentic Commerce
Introducing AI Visibility: Alhena's new product helping e-commerce brands monitor, optimize, and measure how their products appear across AI search, agentic shopping, and AI-powered discovery.
Unified Memory: How Alhena Personalizes Across Every Channel
We built a unified memory layer that gives AI agents a continuous understanding of each customer across every touchpoint. One memory, everywhere. Every conversation picks up where the last one left off.
Recent
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Agentic AI
What Happens When an AI Shopping Agent Misunderstands Product Compatibility?
An AI shopping agent's confident "yes" can sell the wrong brake rotor or USB-C dock. Learn why AI compatibility errors happen in automotive and electronics, what they cost after checkout, and how to correct the advice, win back the shopper and stop the same mistake from repeating.
Agentic AI
How Ecommerce Brands Can Detect Incorrect Product Information in AI Answers
AI answers can name your product and still get its facts wrong. This guide shows ecommerce teams how to audit AI answers claim by claim, verify each one against approved product data, route corrections to the right owner, and retest, with a worked example and a reusable worksheet.
Agentic AI
Layering an AI Agent on Gorgias Without Ripping It Out
Keep Gorgias and add an AI agent one workflow at a time. This guide shows CX and support ops teams how to give every message one response owner, audit Gorgias rules, test human handoffs, and plan a safe pause before scaling Alhena AI.
AI Shopping Assistant
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BFCM
How to Prepare Your AI Shopping Assistant for Black Friday
A phased BFCM preparation playbook for AI shopping assistants, starting 8 weeks before peak. Covers catalog prep, promotion-aware logic, stress testing, channel readiness, real-time monitoring, and post-BFCM retention.
AI Shopping Assistant
How To Fix Dead-End Conversations in Your AI Shopping Assistant
A dead-end conversation leaves shoppers without relevant products, even after they explain exactly what they need. Learn how to diagnose failed requests, improve catalog data and recover with transparent alternatives—without trading empty results for inaccurate recommendations.
Agentic Commerce
Who's Actually Live: AI Assistants in Health & Wellness Retail (July 2026)
Most 'AI' in health and wellness retail is back-office or clinical, not a shopping agent. This dated census verifies who's actually live (Thorne's Taia, HUM's Holly, Vitamin Shoppe, Hims, Grüns), who only announced intent, and who has no public assistant at all, with the evidence for each.
Agentic Commerce
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Agentic AI
What Happens When an AI Shopping Agent Misunderstands Product Compatibility?
An AI shopping agent's confident "yes" can sell the wrong brake rotor or USB-C dock. Learn why AI compatibility errors happen in automotive and electronics, what they cost after checkout, and how to correct the advice, win back the shopper and stop the same mistake from repeating.
Agentic AI
How Ecommerce Brands Can Detect Incorrect Product Information in AI Answers
AI answers can name your product and still get its facts wrong. This guide shows ecommerce teams how to audit AI answers claim by claim, verify each one against approved product data, route corrections to the right owner, and retest, with a worked example and a reusable worksheet.
Agentic AI
Layering an AI Agent on Gorgias Without Ripping It Out
Keep Gorgias and add an AI agent one workflow at a time. This guide shows CX and support ops teams how to give every message one response owner, audit Gorgias rules, test human handoffs, and plan a safe pause before scaling Alhena AI.
AI Customer Support
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AI Customer Support
How to Prepare Your Support Stack for Agentic Traffic
What happens when your next support ticket comes from an AI shopping agent, not a person? Explore seven changes ecommerce support teams need to make, from verifying delegated authority and routing agent-originated tickets to connecting live order data and measuring resolutions.
How to Guides
How to Use ChatGPT for Customer Service: A Complete Guide
A custom generative AI chatbot like Alhena AI can deliver all the benefits of ChatGPT to customer service teams. It can also eliminate many of the valid concerns around ChatGPT.
AI Customer Support
Native Helpdesk AI vs Commerce-Native AI: What Ecommerce Teams Actually Need
Native helpdesk AI makes agents faster inside the inbox. Commerce-native AI resolves the actual ecommerce problem by connecting to orders, products, policies, and cart data. This guide breaks down the core differences and gives ecommerce teams a 10-point checklist for choosing the right AI.
Product & Engineering
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Agentic Commerce
Alhena opens UCP onboarding for Shopify and non-Shopify brands
Starting today, we’re opening UCP onboarding to all current Alhena customers, with an implementation path for their commerce platform and approved product knowledge.
Product & Engineering
How Embeddable AI Shopping Agents Work on Product Pages: A Technical Guide
A technical, under-the-hood look at Embeddable Agents: how a single snippet puts a focused AI shopping assistant on the product page, what the AI does differently for an embed, and the gotchas worth knowing before you ship.
Ecommerce AI
AI Chatbot Compliance for Ecommerce: Training AI for Skincare and Supplements
AI chatbot compliance is the blind spot most ecommerce brands miss. If you sell skincare, supplements, or wellness products, your AI needs to know the line between a compliant response and a technically correct one that kills the sale and invites regulatory risk.