The Alhena Blog: Agentic AI for Transformational Customer Experiences
Stay up to date with the latest generative AI insights and customer support/CX practices at The Alhena Blog.
The Agentic Commerce Protocol: Why It Matters Now and How Brands Can Get Ready
A simple guide to the Agentic Commerce Protocol. Learn why ACP compliance boosts visibility in LLM answers and enables in‑chat shopping. See a simple plan any brand can follow and get the full handbook at the end.
Perspective
Making AI Feel Like Help, Not Harm: Change Management on the Retail Frontline
An opinion piece on managing change management in AI projects for retail brands
AI Shopping Assistant
10 Common AI Shopping Assistant Failures Most E-commerce Teams Miss
Discover 10 common shopping AI failures and how Alhena AI’s agentic assistants fix them to boost conversions, personalization, and online shopping experiences.
How to Guides
5 Last-Minute Ways to Power Your BFCM Sales Engine with Alhena AI
Discover 5 last-minute AI tweaks that improve customer service, boost conversions, and help your team win BFCM with less effort.
How to Guides
Top 5 Reasons AI Assistants Break in Production (and How to Fix Them)
Discover the top 5 reasons AI assistants break in production, from hallucinations to fragile workflows, and learn how to fix them with real-time data, contextual memory, and fault-tolerant orchestration. See how Alhena AI delivers accurate, reliable, and hallucination-free AI customer service.
How to Guides
Shipping What Matters: New Analytics, Experimentation And Integrations At Alhena
Data driven guide for retail brands to prepare for Black Friday and Cyber Week, using AI to manage risk, protect margins and improve customer experience.
AI Customer Support
AI Customer Service: From Chatbots to Generative AI Agents
Learn how AI customer service evolved from chatbots to generative AI agents. Explore benefits, use cases, and why brands choose Alhena AI's shopping-first, hallucination-free support platform.