Ashu Dubey
Ashu Dubey is the Co-founder and CEO of Gleen. Previously, he was a product leader at LinkedIn - where he drove top-of-the-funnel user growth and launched new products, including LinkedIn Events.
Gleen AI is now Alhena AI
Gleen AI is now Alhena AI - Alhena AI symbolizes our evolution from a cost-saving tool to a revenue-driving platform. It’s not just about support anymore; it’s about elevating the entire customer journey.
AI Customer Support
Introducing Smart Flagging AI Responses by Alhena
Alhena.ai’s Flagged Conversations feature reduces QA workload by automatically identifying less than 1% of chats where AI may have hallucinated. With this, Business leaders can ensure accurate AI for CS, eCommerce and Shopping
Announcement
Gleen AI is now Alhena AI
Gleen AI is now Alhena AI - Alhena AI symbolizes our evolution from a cost-saving tool to a revenue-driving platform. It’s not just about support anymore; it’s about elevating the entire customer journey.
Perspective
I, GenAI Bot: 10 Guiding Principles for Generative AI (GenAI) Bots in Customer Service
Isaac Asimov had 3 Laws of Robotics. Generative AI bots, especially when used in customer service, should also have guiding principles.
How to Guides
Crawl, Walk, Run: How to Successfully Implement Generative AI
Implementing Generative AI doesn't have to be an all or nothing proposition. Here's a guide on how to incrementally implement generative AI and build organizational trust along the way.
Announcement
Gleen AI is Now SOC 2 Type 2 Compliant
Gleen AI is now SOC 2 Type 2 compliant. Customers can trust Gleen AI to not hallucinate. In addition, they can trust is to keep all of their proprietary data secure and confidential.
Announcement
Introducing Gleen Product Assistant
Gleen launches Gleen Product Assistant, an AI for eTailers that answers product questions, knows real-time inventory & prices, and compares items, boosting conversion. It integrates with top ecommerce platforms and can be deployed alone or with Gleen AI for Customer Service Teams.
