[email protected] | Telling stories at the intersection of AI and CX | I keep up with the deluge of "new things"(so you don't have to) and share what I learn here
March was a busy month at Alhena. We've added a brand new Returns Management agent, expanded platform reach with full BigCommerce support, brought
If you are searching for an AI chatbot for customer service in 2026, you will find a crowded market with very different philosophies. Some tools
Introducing AI Visibility: Alhena's new product helping e-commerce brands monitor, optimize, and measure how their products appear across AI search, agentic shopping, and AI-powered discovery.
Starting automation in customer support does not require a full transformation on day one. In most ecommerce environments, a meaningful shift begins with identifying high-volume,
How to scale multilingual customer service using AI while keeping your brand voice consistent. A practical framework covering guardrails, glossaries, QA scoring, and a phased rollout plan.
New product features shipped in 2026 so far by team Alhena