[email protected] | Telling stories at the intersection of AI and CX | I keep up with the deluge of "new things"(so you don't have to) and share what I learn here
Today we are announcing Alhena Headless. E-commerce leaders who use Alhena can now connect their own Claude or ChatGPT account directly to their Alhena workspace
At Alhena, we ship what matters most to our customers. Here's a rundown of the most significant releases of the past month: A
If you are searching for an AI chatbot for customer service in 2026, you will find a crowded market with very different philosophies. Some tools
Introducing AI Visibility: Alhena's new product helping e-commerce brands monitor, optimize, and measure how their products appear across AI search, agentic shopping, and AI-powered discovery.
The 10 highest-volume customer service workflows ecommerce brands should automate first with AI. Includes a practical framework, real brand results, and how to measure impact without overstating it.
How to scale multilingual customer service using AI while keeping your brand voice consistent. A practical framework covering guardrails, glossaries, QA scoring, and a phased rollout plan.