Announcement
Product Update: Building Better Control, Clarity, and Continuity in AI-Led CX
New product features shipped in 2026 so far by team Alhena
Srikanth Sagar
[email protected] | Telling stories at the intersection of AI and CX | I keep up with the deluge of "new things"(so you don't have to) and share what I learn here
AI Customer Support
AI for Customer Support - KPIs: What AHT, FCR, Containment, CSAT, and Time-to-First-Value Really Tell You
The way Customer service teams operate in changing drastically in 2026. Over the last decade, customer support has gone from being a back-office function to
AI Shopping Assistant
Ecommerce sales conversion to grow in focus for ecommerce stores amid rising customer acquisition costs in 2026
Ecommerce has entered a new cycle. Customer acquisition costs continue to rise because digital advertising is more competitive and privacy rules limit what brands can
Announcement
Introducing Alhena’s Outfit Builder Agent for Apparel Brands
Fashion shoppers want clarity. They want guidance that feels personal. They want help choosing pieces that work together without needing to speak to a stylist.
How to Guides
The 10 Biggest Reasons Behind Cart Abandonment (and How to Fix Them)
Cart abandonment isn't about intent. It's about friction, doubt, and confusion. Here are the 10 most common checkout killers that block online shoppers from completing their purchase, organized by clarity, control, and confidence.
Announcement
December Product Update: A Bigger, Smarter Integrations Story
Round of new features added to Alhena AI in December 2025