Srikanth Sagar
[email protected] | Telling stories at the intersection of AI and CX | I keep up with the deluge of "new things"(so you don't have to) and share what I learn here
The Agentic Commerce Protocol: Why It Matters Now and How Brands Can Get Ready
A simple guide to the Agentic Commerce Protocol. Learn why ACP compliance boosts visibility in LLM answers and enables in‑chat shopping. See a simple plan any brand can follow and get the full handbook at the end.
AI for Customer Experience
The Agentic Commerce Protocol: Why It Matters Now and How Brands Can Get Ready
A simple guide to the Agentic Commerce Protocol. Learn why ACP compliance boosts visibility in LLM answers and enables in‑chat shopping. See a simple plan any brand can follow and get the full handbook at the end.
AI Customer Support
Troubleshooting AI‑powered Customer Experience Chatbots: A Practical Guide
Discover how to troubleshoot common problems in AI-powered customer experience chatbots. This practical guide outlines typical failure points, root causes, and proven fixes to help teams stabilize, refine, and improve their AI implementations with confidence.
AI Shopping Assistant
Under the Hood of an AI powered Shopping Assistant
Learn how AI shopping assistants work end to end: intent detection, grounded answers from your data, actions like add to cart, and safety checks that keep responses accurate.
AI Shopping Assistant
AI Shopping Assistant - Top Use cases (2025)
A practical guide to AI shopping assistants: 10 use cases from first visit to loyalty, with examples for discovery, bundles, checkout, post-purchase, and care.
Announcement
Alhena Voice is Here: Hands-Free Shopping & Voice-First Support
Alhena announces the launch of a flagship new product - Alhena Voice.
AI for e-commerce
Icebreakers: The Emerging Cheatcode to Boost Sales in e-commerce
Icebreakers lower the barrier to a first engagement with Chatbots on your store. Boosting overall revenue driven by AI.