How to Guides
Healthy AI, Healthy Support: How To Keep Your Deployment From Quietly Breaking
A lot can go wrong with AI deployments. Here's a small note on avoiding common root causes.
Srikanth Sagar
[email protected] | Telling stories at the intersection of AI and CX | I keep up with the deluge of "new things"(so you don't have to) and share what I learn here
Perspective
Making AI Feel Like Help, Not Harm: Change Management on the Retail Frontline
An opinion piece on managing change management in AI projects for retail brands
How to Guides
Black Friday Readiness Guide: AI-Powered Risk Management for Retail Brands
Data driven guide for retail brands to prepare for Black Friday and Cyber Week, using AI to manage risk, protect margins and improve customer experience.
Announcement
Shipping What Matters: New Analytics, Experimentation And Integrations At Alhena
Alhena is strengthening analytics, improving transparency and introducing structured experimentation.
Industry Verticals
The Agentic Commerce Protocol: Why It Matters Now and How Brands Can Get Ready
A simple guide to the Agentic Commerce Protocol. Learn why ACP compliance boosts visibility in LLM answers and enables in‑chat shopping. See a simple plan any brand can follow and get the full handbook at the end.
AI Customer Support
Troubleshooting AI‑powered Customer Experience Chatbots: A Practical Guide
Discover how to troubleshoot common problems in AI-powered customer experience chatbots. This practical guide outlines typical failure points, root causes, and proven fixes to help teams stabilize, refine, and improve their AI implementations with confidence.