[email protected] | Telling stories at the intersection of AI and CX | I keep up with the deluge of "new things"(so you don't have to) and share what I learn here
Data driven guide for retail brands to prepare for Black Friday and Cyber Week, using AI to manage risk, protect margins and improve customer experience.
Alhena is strengthening analytics, improving transparency and introducing structured experimentation.
A simple guide to the Agentic Commerce Protocol. Learn why ACP compliance boosts visibility in LLM answers and enables in‑chat shopping. See a simple plan any brand can follow and get the full handbook at the end.
Discover how to troubleshoot common problems in AI-powered customer experience chatbots. This practical guide outlines typical failure points, root causes, and proven fixes to help teams stabilize, refine, and improve their AI implementations with confidence.
Learn how AI shopping assistants work end to end: intent detection, grounded answers from your data, actions like add to cart, and safety checks that keep responses accurate.
A practical guide to AI shopping assistants: 10 use cases from first visit to loyalty, with examples for discovery, bundles, checkout, post-purchase, and care.