Alhena's Attachments in Chat lets customers upload screenshots, photos, videos, and documents directly inside the chat widget. The AI processes images with vision, extracts text, and uses visual context to resolve issues faster.
Abandoned chats clutter support queues, inflate metrics, and fire CSAT surveys into empty rooms. Alhena's Auto-Close Conversations feature automatically wraps up idle website chats with escalation-aware closing messages, helpdesk sync, and configurable timers from 5 to 120 minutes.
Most AI chatbots claim revenue but can't prove it. Alhena built a first-party attribution pipeline connecting conversations to cart events and orders. This post covers fingerprints, attribution rules, Shopify webhooks, and the data pipeline powering the Revenue Impact dashboard.
Most ecommerce chatbots rely on a site-wide cookie banner for GDPR compliance. That doesn't cover conversational data. Alhena AI builds consent directly into the chat widget with separate privacy and attachment consent gates, per-visitor audit trails, and automatic data redaction.
Product Review Search lets the AI Shopping Assistant search stored customer reviews during live conversations. It answers sizing, durability, and skin-type questions from real buyer feedback, turning passive reviews into an active sales tool.
Alhena AI's first-touch system breaks into three layers: the launcher (floating button), the welcome screen (first in-widget view), and nudges (proactive prompts). This guide walks through every configuration option and shows how brands use them to lift chat engagement and revenue.