Chatbots and Artificial Intelligence (AI), and specifically conversational AI, have permanently changed the way businesses interact with their customers.
For the generative AI side of the comparison, see conversational AI vs generative AI: key differences explained.
But what's the difference between a chatbot and a conversational AI?
This article explores the differences between a chatbot vs. conversational AI. Chatbots without conversational AI are typically older and provide a much more limited user experience. They can also be much more difficult to maintain. Chatbots with conversational AI provide a much better user experience and are easier to maintain.
Specifically, chatbots with generative AI are the latest chatbot technology. They can understand extremely complex questions, provide highly relevant and accurate answers, and can chat in 100 different languages.
What is a Chatbot?
Chatbots allow users to interact with digital platforms via text or verbal exchanges.
