Ashu Dubey is the Co-founder and CEO of Alhena where he is building transformative customer experiences using Agentic AI. Before Alhena, he drove product growth at LinkedIn.
Alhena Playground gives ecommerce teams a built-in sandbox to test their AI agent before it goes live. It runs your real configuration, knowledge base, and routing rules, but keeps every test conversation separate from production traffic, billing, and customer memory.
Compare the 10 best customer experience automation platforms in 2026. Side-by-side analysis of AI capabilities, pricing models, deployment speed, and e-commerce features for Alhena AI, Zendesk, Intercom, Freshdesk, Salesforce, and more.
API Tools let you turn any REST endpoint into an action your AI agent can call during a live conversation. No code, no middleware, no developer sprint. This guide covers how to set them up in Alhena, what brands build with them, and how they compare to MCP.
Guideline Studio is Alhena's pre-deployment QA layer for AI chatbot testing. Test draft guideline changes against sample customer questions, compare answers side by side with current behavior, and publish only when you're confident.
Alhena's FAQ Conflict Detection automatically flags contradictory FAQs before they cause wrong AI answers. This deep dive covers how the feature works, the resolution workflow, and the five conflict patterns that trip up ecommerce teams.
Critics argue generative AI hurts consumers and workers. Some concerns are valid. But the real generative AI risks depend on how the technology is built and deployed, not whether it should exist at all.