Ashu Dubey is the Co-founder and CEO of Alhena where he is building transformative customer experiences using Agentic AI. Before Alhena, he drove product growth at LinkedIn.
Native helpdesk AI makes agents faster inside the inbox. Commerce-native AI resolves the actual ecommerce problem by connecting to orders, products, policies, and cart data. This guide breaks down the core differences and gives ecommerce teams a 10-point checklist for choosing the right AI.
Product launches spike support volume 10x overnight. Here is how AI handles waitlists, limited drops, preorder questions, and launch-day support surges, with checklists, real brand results, and setup steps for your next launch.
Alhena Experiments is a built-in A/B testing feature that splits website visitors into test and control groups, measures which group generates more revenue, and declares a statistically significant winner. No external tools needed.
Alhena AI Profiles let you run multiple independent AI agents from one workspace. Each profile gets its own knowledge, tone, integrations, analytics, and team access. Learn how to create, edit, and switch profiles for multi-brand ecommerce.
Alhena's AI customer service software includes a built-in notifications system that routes AI training, helpdesk, billing, and platform alerts to the right team members by role. Six categories, two delivery channels, 30-second setup.
Most AI chatbot vendors charge for every interaction, including greetings, spam, and failed responses. Alhena AI has 9 categories of zero-credit conversations that never touch your bill. This post walks through each one and explains the product reasoning behind it.