Ashu Dubey is the Co-founder and CEO of Alhena where he is building transformative customer experiences using Agentic AI. Before Alhena, he drove product growth at LinkedIn.
Feefo's webhook docs are thin. This guide covers the real setup: body parser conflicts, payload handling, timeout failures, and how to connect Feefo to AI-powered review automation.
A chatbot answers preset questions. An AI concierge guides the full shopping journey, from product discovery to checkout. This guide breaks down the 6 differences that impact ecommerce revenue, plus how to tell which one your store needs.
A 10% AI escalation rate isn't automatically better than 40%. What matters is whether each escalation was correct. Learn how to audit false and missed escalations, run cost-per-escalation math, and build a monthly review cadence.
89% of consumers expect brands to respond to reviews, but only 5% do. Learn how Alhena AI connects to Feefo via webhooks to auto-reply to product and service reviews in seconds, with star-based approval logic that protects your brand voice.
A technical deep dive into Alhena AI's humanization stack: the layered system of persona injection, anti-robotic guidelines, channel adaptation, memory, and post-processing that makes AI chatbots sound natural.
Most ecommerce chatbots sound robotic, and it costs them sales. Learn 7 proven techniques to build a chatbot personality that matches your brand voice, connects with customers, and drives measurable revenue.