Best AI Agents for Ecommerce (2026): Shopping, Support and AI Visibility, Compared

AI agents for ecommerce are AI systems that act for an online store and its shoppers: they recommend products, add items to a cart, track orders and start returns, rather than only answering questions. Stores use them for three jobs: shopping agents that sell on the site, support agents that resolve orders and returns, and AI visibility platforms that track how ChatGPT, Gemini, Perplexity and Google's AI answers recommend their products.

We scored 44 tools on one published rubric and mapped which jobs 49 vendors cover. Alhena is the only tool we scored that does all three jobs in one product, included in every plan. It ranks first among shopping agents and agent platforms, and ties for first among support agents (with Siena AI) and AI visibility platforms (with Goodie AI, Peec AI and Promptwatch). Its nearest rivals are Zipchat (85.4) in shopping and Decagon, Sierra and Yuma AI (95) in agent platforms.

Alhena publishes this guide, so the rubric, every score, a source for each claim and every tool's documented gaps, Alhena's included, are on the page for you to check.

Updated Oct. 30, 2026. Prices and features checked Oct. 29, 2026. What's new: rebuilt around three jobs plus an agent-platform category, 44 tools scored (up from 16), and a rubric that now scores vertical shopping tools and platform intelligence.

Find your path. Skip to the parts that match what you are buying:

• A shopping agent: rankings and profiles, try-on and fit tools by vendor, a 30-minute test and prices.
• A support agent: rankings and profiles, returns and exchanges, platform tools that improve the agent, a 30-minute test and prices.
• AI visibility: rankings and profiles, why it belongs in the same stack, a 30-minute test and prices.
• All three from one vendor: who covers which job and why Alhena ranks first.
• How the scores work: the method and our conflict of interest, plus the FAQ.

The best AI agents for ecommerce at a glance

Scores are out of 100 on the rubric explained below. Tied vendors share a rank and are listed alphabetically.

What are AI agents for ecommerce?

An AI agent for ecommerce does work for a store or its shoppers. For a brand, that work falls into three jobs, and most vendors do one or two of them. Sort vendors by the job first, then compare them inside it.

• Shopping agents sell on your site. They answer product questions, ask what a shopper needs, compare options, help with size and fit, and add the right variant to the cart. What matters: answers grounded in your live catalog, guided selling that asks and compares, and revenue you can measure.
• Support agents resolve service requests. They handle order status, returns and exchanges, cancellations and policy questions, then hand off to your team with the context attached. What matters: actions in your order and returns systems, helpdesk handoff, and coverage of your channels and languages.
• AI visibility platforms get you recommended by AI assistants. They track how ChatGPT, Gemini, Perplexity, Claude and Google's AI Overviews mention, cite and recommend your brand and products, and show you what to fix. Most are monitoring platforms with optimization features rather than autonomous agents. What matters for ecommerce: product-level tracking, the sources AI engines cite, and a link to traffic and revenue.

How is an AI agent different from a chatbot?

A chatbot answers from a script or a knowledge base. An AI agent can also act in connected systems: it looks up an order, adds a variant to the cart or starts a return, and decides which step comes next. Most ecommerce products now mix both, so check which actions each vendor documents, not what it calls itself.

Terms you'll see in this guide

• WISMO: "where is my order" requests, usually the largest share of support volume.
• Resolution and deflection rates: the share of conversations closed without a human. Vendors define them differently, so case-study figures from different vendors aren't directly comparable.
• AEO and GEO: answer engine optimization and generative engine optimization, two names for improving how AI assistants describe and recommend a brand. Our guide to generative engine optimization for ecommerce covers the practice.
• Fan-out queries: the web searches an AI assistant runs behind the scenes to answer one question.

Two other kinds of software also get called AI agents for ecommerce. Shoppers' own agents, such as ChatGPT, Gemini, Perplexity and Copilot, now search and compare for a person, and some complete the purchase, such as Google's Universal Cart, Perplexity's Instant Buy and Microsoft's Copilot Checkout; ChatGPT has moved purchases to the merchant's own checkout. Our guide to agentic commerce covers what those agents need from your store. Back-office agents automate work such as merchandising, pricing or fraud review; see AI agent use cases in ecommerce. This guide compares the agents a store deploys for its own customers, plus the platforms that make the store visible to shoppers' agents.

Which AI agents cover shopping, support and AI visibility?

Most vendors do one job, and a large group does two. Of the 49 vendors we mapped, 15 combine shopping and support agents. None of those 15 documents tracking what AI assistants say about a brand, and none of the AI visibility specialists documents a shopping or support agent as of Oct. 2026.

• All three jobs, in one product: Alhena.
• All three jobs, as three separate products: Salesforce, with the Agentforce Commerce Shopper Agent, generally available since June 2026; Agentforce service agents and Fin, whose acquisition closed Sept. 10, 2026; and Palmata, an AI visibility tool that came with Contentful in September 2026.
• Shopping and support (15): Ada, Decagon, eesel AI, Fin (Salesforce), Gorgias, Insider One, Klaviyo, Kustomer, Manifest AI, Rep AI, Shopify, Sierra, Tidio (Lyro), Yuma AI and Zipchat.
• One job, with a second announced: Adobe (AI visibility, with shopping announced); Gladly (support, with shopping announced); HubSpot (support, with AI visibility announced); Siena AI (support, with shopping announced); Zendesk (support, with shopping announced).
• One job: Algolia, Bloomreach, Constructor, Coveo, Dialog, Dynamic Yield by Mastercard, Envive, iAdvize and Zoovu (shopping); Richpanel and Zowie (support); Ahrefs, AthenaHQ, Bluefish, Conductor, Evertune, Goodie AI, Otterly.AI, Peec AI, Profound, Promptwatch, Scrunch, SE Ranking, Semrush, Wix, Yext and Yotpo (AI visibility).

Two edge cases. Palmata's pages name ChatGPT and Gemini and don't document product-level tracking, and we found no Salesforce documentation, as of Oct. 2026, that connects Palmata's data to its Shopper Agent or service agents. Shopify's Inbox agent answers product and order questions in the store chat, and its agentic tools report how products surface and sell through AI channels rather than what assistants say, so under our rule Shopify counts for shopping and support. Alhena is the only tool we scored that does all three jobs in one product.

How we scored 44 tools, and our conflict of interest

Each job has its own 100-point rubric, and a fourth rubric scores the platform behind the shopping and support agents:

• Shopping agents: catalog grounding (14), guided selling (14), commerce actions such as add to cart (10.5), storefront platforms (10.5), placements and channels (7), measurement (7), public proof (7), vertical shopping tools (20) and platform intelligence (10). The vertical tools are virtual try-on, outfit builders, fit or size advisors, shade, skin or regimen tools, room visualization, fitment finders and product finder quizzes.
• Support agents: resolution scope (20), commerce-system integrations (12), helpdesk and handoff (12), channels and languages (12), governance and security (8), revenue in service (8), public proof (8) and platform intelligence (20).
• AI visibility platforms: engine coverage (15), product-level visibility (20), citation analysis (15), competitor benchmarking (10), optimization and action (15), revenue connection (15) and accessible pricing (10).
• Agent platforms: an analytics assistant that answers questions about your data (15), automatic insight detection (15), AI-drafted improvements to the agent (20), testing before release (15), live experiments (10), automated QA (10) and how many of the three jobs run on one platform (15). Platform intelligence in the shopping and support rubrics uses the same six elements.

Each criterion earns full, half or no credit from the vendor's own public documentation, pricing pages and case studies, checked Oct. 29, 2026, with a source linked in each entry or table. Half credit means documented with limits, such as beta status or an add-on price. It also covers a capability shown only in a demo or FAQ without a feature page, and analytics or drafting that work only through a connector to the merchant's own AI assistant. Vertical shopping tools and platform intelligence score the share of their elements a vendor documents, so 4 of 7 tools earns 4/7 of the points. This is version 2 of the rubric: it added vertical shopping tools, platform intelligence and the agent-platform rubric, and the original criteria keep their relative weights. Tied vendors share a rank and are listed alphabetically.

• What counts as AI visibility: a tool must track what AI assistants say about a brand and its products. Reports of sales or search queries from AI channels alone don't count, the same rule that leaves out SEO rank trackers without AI-answer tracking.
• Which tools we scored: vendors named in the top-ranking comparison pages and AI answers for these searches, plus the platforms merchants most often evaluate, where the product for the job is generally available. HubSpot's AEO tool is labeled beta, so it isn't scored yet. Adobe, Coveo, Yotpo and Wix surfaced in our coverage check after scoring closed and are on the list for the next update. Shopify Sidekick assists merchants rather than shoppers, so it is outside this guide. Ada, Decagon, eesel AI, Fin (Salesforce), Kustomer, Sierra, Tidio (Lyro) and Yuma AI also sell a shopping skill but lead with support, so we scored them as support agents; the coverage map shows the rest.
• What "not documented" means: we found no public documentation as of Oct. 2026, not that a product can't do it. These products change monthly, so check current docs before you buy.
• Customer results: quoted from named public case studies as each vendor reports them. Most compare before and after, or engaged and non-engaged shoppers, rather than controlled tests.

Our conflict of interest. Alhena publishes this guide and makes one of the tools. We scored Alhena on the same rubric and the same kind of public evidence as every other vendor, and list its documented gaps in the same format. Vendors: if your public documentation shows a capability we list as not documented, email the link to [email protected] and we'll re-check it and note the change on this page.

Why Alhena ranks first, and where another tool may fit better

A store that wants all three jobs can end up buying three tools: a shopping assistant, a support agent and an AI visibility tracker, each with its own catalog sync, knowledge base and analytics. Alhena sells all three as one product built for ecommerce brands.

• Shopping: an AI shopping assistant, AI Search, product-page agents and proactive nudges, with answers grounded in your live catalog, including variants, stock and price. Its embeddable experiences go further than any other agent here: virtual try-on (photo or live camera), an outfit builder, See It In Your Room, a room designer, a sizing assistant, a skin analyzer, routine builder and shade matcher, review summaries and a dedicated quiz builder. That covers 6.5 of the seven vertical shopping tools we checked; the next most complete shopping agent, Zipchat, documents 4.
• Support: the same agent resolves order status, returns and exchanges, cancellations and subscription changes through Shopify, Loop, Recharge and other connected systems, then hands off to your helpdesk with the conversation attached.
• AI visibility: tracking of how ChatGPT, Gemini, Perplexity, Claude and Google AI Overviews mention and cite your brand, down to which of your products appear in ChatGPT's product cards, with drafted fixes such as product-page FAQs.
• Platform: Analytics assistant, insight detection, AI-drafted improvements, pre-release testing, live experiments and automated QA, so the team can see what is failing, draft the fix and test it before it goes live, on the same platform for all three jobs.

Because the jobs share one catalog and one knowledge base, they share data. What shoppers ask on your site and in support shapes which AI questions Alhena tracks, and those questions become product-page FAQs that AI engines can read. Visits from AI assistants are joined to what those shoppers go on to buy. In Alhena's study of 310 stores, visitors from AI assistants who engaged with an on-site assistant converted at 4.3 times the rate of those who didn't, a comparison of engaged and non-engaged visitors rather than a controlled test.

When another tool may fit better:

• You want AI only inside the Gorgias helpdesk: Gorgias also scores 93.3 on support.
• You need more AI engines tracked: Goodie AI, Peec AI and Promptwatch also score 100 on AI visibility and document 13 or 14 engines, against Alhena's five, including Google AI Mode and Microsoft Copilot.
• You run Salesforce B2C Commerce and already buy Agentforce: Salesforce's Shopper Agent is native to that storefront.
• Your site search runs on Algolia or Constructor: their agents work on your existing search index.

The best AI shopping agents for ecommerce

Shopping agents work on your storefront: they answer product questions, guide shoppers to the right product and add it to the cart. We scored 17 of them. Alhena ranks first with 98.6, followed by Zipchat (85.4), Constructor (77.4) and Dynamic Yield by Mastercard (72.8).

Which shopping agents offer virtual try-on, outfit builders and fit tools?

We checked seven vertical shopping tools for every shopping agent: virtual try-on, outfit builders, fit or size advisors, shade, skin or regimen tools, room visualization, fitment finders and product finder quizzes. Alhena documents 6.5 of the seven; the next most complete shopping agent, Zipchat, documents 4. These tools matter most in apparel, beauty and home, where fit, shade and how a product looks in place drive both conversion and returns.

1. Alhena AI: shopping agent grounded in your live catalog

Score: 98.6 out of 100. An AI shopping assistant for ecommerce brands that sells on the website, inside product pages and in search, and shares its data with Alhena's support agent and AI visibility tracking.

• Best for: brands that want a catalog-grounded shopping agent, with support and AI visibility in the same plan.
• Strengths: answers drawn from live catalog data, including variants, stock and price; AI Search and conversational search that turn a shopper's sentence into filtered results; guided selling with discovery questions, comparisons and quiz options; embeddable experiences on product pages: virtual try-on from a photo or a live camera, an outfit builder, See It In Your Room and a room designer, review summaries that answer questions about a product's reviews, and a dedicated quiz builder that becomes a style finder, a skincare routine builder or a selfie-based skin analyzer; a sizing assistant that matches measurements to your size charts; and a shade matcher and regimen builder for beauty brands; product cards with add to cart (native on Shopify, and through the website SDK on other platforms) and a handoff to checkout; revenue attribution and A/B tests.
• Platforms and channels: Shopify, Salesforce Commerce Cloud, Magento 2, BigCommerce, WooCommerce and Solidus, plus a website SDK for headless stores; chat, product-page agents, AI Search, nudges, email, social messaging and voice.
• Pricing (Oct. 2026): free tier; paid plans from $199 a month, billed annually.
• Proof: Tatcha reports that shoppers who use its assistant convert at 3x the site average (case study); Victoria Beckham, 20% higher AOV than in the period before Alhena (case study); Dryrobe, 36% fewer sizing returns, comparing the latest three months with the same months a year earlier (case study).
• Not documented as of Oct. 2026: applying promo codes to the cart (the agent looks up active promotions).

2. Zipchat: sales agent with cart and discount actions

Score: 85.4 out of 100. Zipchat is a self-serve sales and support agent.

• Best for: brands that want public, reply-based pricing.
• Strengths: adds products to the cart inside the chat; issues single-use discount codes within set limits; asks clarifying questions with tappable options in Agentic AI Search; matches shades from a shopper's photo; a stated rule that the agent never invents a price, a policy or a delivery date.
• Platforms and channels: Shopify, WooCommerce, BigCommerce, Adobe Commerce, Salesforce Commerce Cloud, PrestaShop and headless via API; web chat, search bar, WhatsApp, Instagram, Messenger and email.
• Pricing (Oct. 2026): Starter $64 a month billed annually, or $80 monthly, for 750 AI replies.
• Proof: Tropicfeel saw a 16% chat-to-sale rate.
• Not documented as of Oct. 2026: A/B tests or holdouts as a built-in feature.

3. Constructor: enterprise shopping agent with in-agent Stripe checkout

Score: 77.4 out of 100. Constructor's AI Shopping Agent runs on its search and discovery stack.

• Best for: enterprise retailers with large catalogs.
• Strengths: builds entire carts from natural-language requests and checks out through Stripe inside the agent (launched Oct. 2026); compares products; suggests in-stock complete-the-look items; checks AI answers against catalog item data, such as price and stock.
• Platforms and channels: Shopify Plus, Salesforce Commerce Cloud, commercetools and headless via REST APIs and mobile SDKs; chat window, search bar, product pages and mobile apps.
• Pricing (Oct. 2026): Not published; sales-led, with a Proof Schedule pilot.
• Proof: Belk shoppers using the agent converted at more than 2x the rate of standard search.
• Not documented as of Oct. 2026: agent-level revenue attribution.

4. Dynamic Yield by Mastercard: Shopping Muse for enterprise retailers

Score: 72.8 out of 100. Shopping Muse is the generative AI shopping assistant in Dynamic Yield's Experience OS, which Mastercard sells to enterprise retailers; Mastercard has also announced an Agent Suite for Merchants for building shopping agents.

• Best for: enterprise fashion, outdoor and furniture retailers with large catalogs that already use, or are adopting, Dynamic Yield personalization.
• Strengths: recommendations come from the merchant's product feed (price and stock fields included) and only include products the merchant's team has pre-approved; side-by-side comparison tables for up to 4 products and 8 attributes, outfit and bundle suggestions, "Complete the Look" widgets, product finders and search by image; a Shopping Muse report with revenue, purchases and AOV, a conversations dashboard and control-group testing.
• Platforms and channels: Headless via the Shopping Muse API and mobile SDKs, plus no-code web chat templates; chat, product-page widgets, nudges and the search bar, with API use in apps, in stores and on WhatsApp, and a ChatGPT app.
• Pricing (Oct. 2026): Not published; sales-led.
• Proof: Bergzeit: Shoppers who engaged with Shopping Muse converted at 3.4 times the average rate, with revenue per user 4.9 times higher and average order value up about 30% (engaged shoppers compared with the average, not a controlled test).
• Not documented as of Oct. 2026: promotions applied or explained by the assistant; automatic scoring or flagging of conversations.

5. Gorgias: pre-sale skill of its support AI Agent

Score: 70.8 out of 100. Shopping Assistant is the pre-sale skill of Gorgias AI Agent.

• Best for: Shopify brands on the Gorgias helpdesk.
• Strengths: replies grounded in Shopify data and the help center, each checked by a second AI model; add to cart directly in the conversation; matching products from a shopper's photo; search assist and an Ask Anything input that start conversations.
• Platforms and channels: Shopify; web chat, email, SMS, Instagram DMs, Messenger and WhatsApp.
• Pricing (Oct. 2026): AI Agent $0.90 per automated interaction, annual ($1.00 monthly); helpdesk from $10 a month. Shopping Assistant is included for accounts created after May 28, 2025.
• Proof: Caitlyn Minimalist saw an 11.3% AOV uplift with Shopping Assistant.
• Not documented as of Oct. 2026: A/B tests or holdouts.

6. Manifest AI: multichannel agent builder with A/B testing

Score: 65.8 out of 100. Manifest AI by BIK runs pre-purchase and support agents.

• Best for: merchants who want one agent across chat, messaging and voice.
• Strengths: a Fit Predictor Agent that recommends a size from height, weight and fit preference; quizzes and image input; built-in A/B tests for quizzes, embeds and PDP widgets.
• Platforms and channels: Shopify, WooCommerce, BigCommerce and MageNative apps; web chat, PDP embeds, nudges, AI Search, WhatsApp, Instagram DM, voice and email.
• Pricing (Oct. 2026): Not published; sales-led. The Shopify listing shows a "Free to test" plan and a 30-day trial.
• Proof: Icy Bear Dental saw 2.56x higher conversion.
• Not documented as of Oct. 2026: add to cart, promotions or checkout handoff by the agent; side-by-side comparisons.

7. Envive: per-brand trained sales and search agents

Score: 62.3 out of 100. Envive trains a dedicated model per brand for its Sales and Search agents.

• Best for: Shopify brands with meaningful search and product-page traffic.
• Strengths: the Hub compares shoppers who used Envive with those who did not, reporting conversion lift, revenue and ROAS; answers fit, materials and compatibility questions, with comparisons and bundles, from real-time product, pricing and stock data.
• Platforms and channels: Shopify and Shopify Plus; on-site agents, product and listing pages, email and SMS abandonment flows, and landing pages.
• Pricing (Oct. 2026): Not published; sales-led.
• Proof: Bandolier saw its search checkout rate rise to 9% from 5.3%, up 70%.
• Not documented as of Oct. 2026: add to cart, promotions or checkout by the agent.

8. Rep AI: sales and support agents priced by sessions

Score: 61.7 out of 100. Rep AI offers sales and support agents, bundled as AI Concierge.

• Best for: Shopify-centric brands that want one vendor for both.
• Strengths: a PDP assistant below the product image; an AI search bar that embeds anywhere; proactive engagement when conversion risk is detected.
• Platforms and channels: Shopify, WooCommerce and Salesforce Commerce Cloud; web chat, PDP widget and search bar, plus Instagram and Facebook DMs, WhatsApp and email (beta).
• Pricing (Oct. 2026): AI Sales Agent priced by monthly sessions: $578 a month at 80,000 sessions on monthly billing, 20% less billed yearly; 14-day free trial.
• Proof: Bikes Online saw 8.4% attributed revenue, with AOV up 48%.
• Not documented as of Oct. 2026: add to cart by the agent; A/B tests or holdouts.

Also scored: shopping agents

One line each, in rank order, with the same evidence standard as the full profiles.

• 9. Algolia, 61.3. Agent Studio is a platform for building agents, with a Shopping assistant template. Entry price: free to start; usage-based. Not documented as of Oct. 2026: promotions or checkout by the agent; named retailer results with Agent Studio metrics.
• 10. Insider One, 58.5. Insider One's Agent One Shopping Agent runs on Insider's Eureka search, CDP and recommendation models. Entry price: sales-led; no public price. Not documented as of Oct. 2026: A/B tests or holdouts for the Shopping Agent.
• 11. iAdvize, 55.2. iAdvize's AI Shopping Assistant is sales-focused, with a separate Support Desk for human agents. Entry price: Essentials $290 or $385 a month, by billing term. Not documented as of Oct. 2026: comparisons, fit or sizing help and image input; live stock and price sync.
• 12. Zoovu, 52.5. Zoovu pairs its AI Shopping Assistant, Zoe, with guided-selling advisors on structured product data. Entry price: sales-led; no public price. Not documented as of Oct. 2026: add to cart, promotions or checkout handoff; fit or sizing help.
• 13 (tie). Bloomreach, 50.6. Bloomreach's Loomi Shopping Agent (still named Clarity in its docs) runs on Bloomreach search and merchandising. Entry price: Platform from $60K a year; agent priced on request. Not documented as of Oct. 2026: add to cart and promotions, with checkout on the roadmap; side-by-side comparisons.
• 13 (tie). Dialog, 50.6. Dialog runs an AI Personal Shopper and product-page assistant. Entry price: free Starter; paid plans from $399 a month. Not documented as of Oct. 2026: add to cart, promotions or checkout handoff by the agent; revenue attribution.
• 15. Salesforce, 47.8. The Agentforce Commerce Shopper Agent, called Carter, is native to Salesforce B2C Commerce. Entry price: sales-led; no public price.
• 16. Klaviyo, 47.7. Klaviyo Customer Agent (K:AI Customer Agent) is a support-led agent with an AI shopping assistant. Entry price: 50 free resolutions, then $700 per 1,000 resolutions a month.
• 17. Shopify, 44.6. Shopify Inbox's AI sales associate is Shopify's own free storefront agent, featured in its Spring '26 and Fall '26 Editions. Entry price: free. Not documented as of Oct. 2026: named customer results; channels beyond Online Store chat.

For a deeper look at shopping assistants alone, see our guide to the best AI shopping assistants.

Buying a shopping agent? Read next: which platforms help you improve the agent, a 30-minute test for any shopping agent and what shopping agents cost.

The best AI support agents for ecommerce

Support agents resolve service requests such as order status, returns and exchanges, then hand off to your team. We scored 15 of them. Alhena and Siena AI tie for first with 100, followed by Decagon and Yuma AI (96), then Gladly (94.3). Of the two tied for first, only Alhena also covers the other two jobs.

1 (tie). Alhena AI: support agent that resolves, then sells

Score: 100 out of 100. An AI support agent for ecommerce that resolves order and returns requests through connected systems, recommends products inside service conversations, and hands off to your helpdesk with the conversation attached.

• Best for: brands that want support that resolves orders and also sells, on the helpdesk they already use.
• Strengths: order status, returns and exchanges, cancellations and subscription changes through Shopify, Loop, Narvar, Ship24 and Recharge; handoff to 12 helpdesks, including Zendesk, Gorgias, Kustomer and Freshdesk, or to Alhena's built-in helpdesk; flagging and quality review of AI answers, with testing before changes go live.
• Platforms and channels: web chat, email, Instagram, Messenger, WhatsApp and voice; Alhena states support for more than 90 languages.
• Pricing (Oct. 2026): included in every plan, including the free tier; paid plans from $199 a month, billed annually.
• Proof: Puffy reports that its agent fully resolved 63% of email and live-chat inquiries at 90% CSAT, in line with its human-only history (case study); Crocus, 86% deflection with a 3.7% reopen rate during its email-ticket rollout (case study); Manawa, a travel-experiences marketplace, first response time from 40 minutes to under a minute (case study).
• Not documented as of Oct. 2026: inbound SMS; SSO or SAML.

1 (tie). Siena AI: AI-native support agent for DTC brands

Score: 100 out of 100. Siena AI is an AI-native agent that connects to an existing helpdesk.

• Best for: DTC consumer brands on Shopify in apparel, beauty and wellness.
• Strengths: address updates, return labels, refunds and replacements in one flow; integrations with Shopify, Loop Returns, Recharge, AfterShip and ShipBob; handoff notes into Zendesk, Gorgias, Gladly, Kustomer or Intercom.
• Platforms and channels: Shopify; website live chat, social DMs and comments, and email, SMS and WhatsApp through helpdesk integrations and Klaviyo; replies in multiple languages.
• Pricing (Oct. 2026): $750 a month platform fee plus $0.90 per ticket.
• Proof: Kitsch: 68% of common questions automated.
• Not documented as of Oct. 2026: BigCommerce, Adobe Commerce or WooCommerce integrations; a current list of supported languages.

3 (tie). Decagon: Voice, chat and email agents with simulations

Score: 96 out of 100. Decagon builds AI agents with simulation, testing and QA tooling.

• Best for: mid-market and enterprise brands, such as Hunter Douglas and Rituals.
• Strengths: retail actions for order status, returns and exchanges against policy, and subscription cancellations; integrations for Shopify, Loop Returns, AfterShip, ShipBob and Recharge; helpdesk integrations that carry full ticket history across hand-offs; simulations, Watchtower QA and tamper-protected audit logs.
• Platforms and channels: Shopify, Magento, BigCommerce, Salesforce Commerce Cloud; voice, web chat, SMS, WhatsApp and email, with voice in 70+ languages.
• Pricing (Oct. 2026): Not published; sales-led.
• Proof: Hunter Douglas: 40% inbound deflection; average order value 85% higher for AI-assisted customers.
• Not documented as of Oct. 2026: a revenue attribution feature on the product pages.

3 (tie). Yuma AI: Ecommerce support agent inside existing helpdesks

Score: 96 out of 100. Yuma AI is an ecommerce-specialist agent that works inside the brand's helpdesk.

• Best for: Shopify brands already on Gorgias, Zendesk, Gladly or Kustomer.
• Strengths: 100+ built-in actions covering WISMO, returns, exchanges, refunds under Hard Limits, address edits and subscriptions; Loop, Recharge, ShipStation and ShipBob integrations; handoff into the helpdesk with every message and attachment; simulated playbook tests and auditable action logs.
• Platforms and channels: Shopify, BigCommerce, WooCommerce, Magento 2, Adobe Commerce; email, chat, SMS, WhatsApp, Instagram and Messenger in 180+ languages.
• Pricing (Oct. 2026): Starter $14,400 a year, about $1.20 per resolution for 12,000 resolutions, shown as illustrative annual pricing.
• Proof: Glossier: 91% WISMO accuracy; 87% faster response times.
• Not documented as of Oct. 2026: revenue attribution for selling inside support conversations (its separate Sales AI product has an A/B revenue dashboard).

5. Gladly: Customer service platform on one timeline

Score: 94.3 out of 100. Gladly pairs a customer service platform with Gladly AI; its Agentic Commerce features are in early access.

• Best for: premium retail brands such as Tory Burch and UGG.
• Strengths: integrations with Narvar, Loop, AfterShip, ShipHero, ShipMonk, Recharge and Skio; AI that cancels and refunds orders through Shopify Plus; a Simulator for test scenarios; escalated conversations reach agents with the full timeline and a summary.
• Platforms and channels: Shopify, BigCommerce, Magento and Spree; voice, chat, email, SMS, social messaging and WhatsApp, with chat, email, SMS and social in many languages.
• Pricing (Oct. 2026): Not published; sales-led.
• Proof: Rothy's: 33% shorter conversations with 93% CSAT.
• Not documented as of Oct. 2026: Voice AI in languages other than English (its Voice AI FAQ says not yet).

6. Gorgias: Helpdesk plus AI Agent for Shopify-first brands

Score: 93.3 out of 100. Gorgias pairs its helpdesk with an AI Agent, on one bill.

• Best for: Shopify-first DTC brands that want the helpdesk and the AI from one vendor.
• Strengths: Shopify actions such as Cancel Order and Edit Shipping Address, full or partial refunds, plus Loop and Recharge actions; AI handover summaries; Shopping Assistant reporting on orders influenced.
• Platforms and channels: Shopify, BigCommerce, Magento, WooCommerce; email, chat, SMS, Instagram DMs, Messenger and WhatsApp in 80+ languages.
• Pricing (Oct. 2026): AI Agent $0.90 per automated interaction (annual contract); helpdesk from $10 a month.
• Proof: Pepper: 54% of support automated; 19% of conversations converted.
• Not documented as of Oct. 2026: AI Agent on voice (the helpdesk has a Voice add-on).

7. Zowie: Agent platform with deterministic policy execution

Score: 91 out of 100. Zowie is an agent platform that separates deterministic actions from the language model.

• Best for: mid-market and enterprise retailers, such as Decathlon and Monos.
• Strengths: its retail agent tracks orders, changes deliveries, starts returns and exchanges sizes within policy, with Shopify, Loop, ShipStation and Recharge integrations; Tester runs hundreds of simulations per scenario; handoff shows staff every decision and action.
• Platforms and channels: Shopify, Magento, BigCommerce, WooCommerce, Adobe Commerce, Oracle NetSuite; chat, email, voice, Zowie Hello, and Messenger, Instagram DMs and WhatsApp, in 39+ languages.
• Pricing (Oct. 2026): Not published; sales-led.
• Proof: Decathlon: deflection from 30% to 50%; +20% support-driven revenue.
• Not documented as of Oct. 2026: SMS as an AI agent channel; revenue attribution for the current AI agent (its documented model covers the legacy bot).

8. Fin (Salesforce): Outcome-priced agent across helpdesks

Score: 87.3 out of 100. Fin, formerly Intercom's Fin and part of Salesforce since Sept. 10, 2026, sells an AI agent that works on several helpdesks.

• Best for: brands on Intercom, Zendesk, Salesforce or Freshdesk that want outcome-based pricing.
• Strengths: Procedures connect to Shopify and Stripe for order status, cancellations, returns and refunds; Evals run simulated conversations and Monitors score every live one.
• Platforms and channels: Shopify, BigCommerce and WooCommerce (Fin for Ecommerce is on Shopify, with other platforms in a closed beta); voice, email, chat, WhatsApp, Instagram, Messenger and SMS.
• Pricing (Oct. 2026): $0.99 per outcome; Intercom helpdesk $19 per seat a month.
• Proof: WHOOP: 84% of involved inbound questions resolved; about 130% more attributed sales.
• Not documented as of Oct. 2026: returns-platform, shipping or OMS connectors (its commerce connectors are Shopify, BigCommerce and WooCommerce).

Also scored: support agents

One line each, in rank order, with the same evidence standard as the full profiles.

• 9. Ada, 86.7. Ada is an agentic customer experience platform; ecommerce is one of its five industry pages. Entry price: sales-led; no public price. Not documented as of Oct. 2026: returns or shipping integrations such as Loop or AfterShip; revenue attribution for product recommendations or offers.
• 10. Richpanel, 83.3. Richpanel is a helpdesk shared by the team and its AI agents. Entry price: About $0.20 per AI conversation plus seats from $69 to $99. Not documented as of Oct. 2026: the languages the AI answers in; whether its revenue reports attribute sales to AI-handled conversations.
• 11 (tie). eesel AI, 82.7. eesel AI is a general-purpose AI teammate that works inside Zendesk, Freshdesk, Gorgias and other helpdesks. Entry price: free tier; Teammate from $299 a month. Not documented as of Oct. 2026: a named returns-platform integration such as Loop or Narvar; a completed SOC 2 Type II report (its audit is in progress).
• 11 (tie). Kustomer, 82.7. Kustomer is a customer service CRM with Concierge AI agents on a unified customer timeline. Entry price: sales-led; no public price. Not documented as of Oct. 2026: named commerce systems for Concierge's return, refund and cancellation actions (its Shopify order search tool for AI is listed as beta); a list of the languages Concierge supports.
• 13. Tidio (Lyro), 81.7. Tidio sells the Lyro AI agent alone or with its helpdesk and live chat. Entry price: Lyro from $32.50 a month billed annually. Not documented as of Oct. 2026: named returns-platform integrations such as Loop or Narvar; shipping or tracking data for Lyro itself.
• 14. Zendesk, 76.7. Zendesk builds AI agents into its helpdesk, billed per automated resolution. Entry price: Support Team from $19; resolutions from $1.50 each. Not documented as of Oct. 2026: a generally available Ecommerce Industry Agent (its page refers to a launch experience and a Shopify MVP); revenue attribution for AI agents.
• 15. Sierra, 74. Sierra builds branded customer service agents on its Agent OS; ecommerce is one vertical among many. Entry price: outcome-based; no public price list. Not documented as of Oct. 2026: named storefront, shipping or OMS platforms; helpdesk integrations beyond Gladly and Salesforce, which its customer stories name.

For chat-first tools, see our guide to AI customer service chatbots for ecommerce, and for running an agent in many languages, our guide to multilingual AI support.

Buying a support agent? Read next: which agents handle returns and exchanges, which platforms help you improve the agent, a 30-minute test for any support agent and what support agents cost.

Which AI agents handle post-purchase actions such as returns, exchanges and order changes?

Each line lists the post-purchase actions a vendor names in its public pages as of Oct. 2026; Alhena, which publishes this page, comes first.

• Alhena. Documents order status, returns and exchanges (through Shopify actions and Loop), cancellations, and subscription changes including address updates (through Recharge); Swap and Narvar provide return status. Docs.
• Gorgias. Documents order status, returns (via Loop), exchanges (replace-item and reship actions), cancellations, address changes and subscription changes (via Recharge, Skio, Loop Subscriptions). Docs.
• Fin (Salesforce). Documents order status, returns, exchanges and cancellations. Address changes and subscription changes are not documented as of Oct. 2026. Docs.
• Siena AI. Documents order status, returns, exchanges, cancellations (in the Kitsch case study), address changes and subscription changes. Docs.
• Ada. Documents order status, returns, exchanges and address changes. Cancellations and subscription changes are not documented as of Oct. 2026. Docs.
• Decagon. Documents order status, returns, exchanges and subscription changes (via Recharge, Skio, Ordergroove, Stripe Billing). Order cancellations and address changes are not documented as of Oct. 2026. Docs.
• Richpanel. Documents order status, returns, exchanges, cancellations, address changes and subscription changes (through Recharge and Skio), though its pricing page marks some self-service flows Coming Soon. Docs.
• Yuma AI. Documents order status, returns, exchanges, address changes and subscription changes. Order cancellations are not documented as of Oct. 2026. Docs.
• Zowie. Documents order status, returns, exchanges and delivery changes. Cancellations and subscription changes are not documented as of Oct. 2026. Docs.
• Tidio (Lyro). Documents order status, returns and delivery changes on unfulfilled orders. Exchanges, cancellations and subscription changes are not documented as of Oct. 2026. Docs.
• Zendesk. Documents order status, returns, cancellations and address changes, though its Ecommerce Industry Agent is described as a launch experience. Exchanges and subscription changes are not documented as of Oct. 2026. Docs.
• Gladly. Documents order status, returns, cancellations and refunds (through Shopify Plus), order updates and subscription management. Exchanges are not named as of Oct. 2026. Docs.
• Kustomer. Documents order status lookups (beta) and return records created or updated in Kustomer or a connected system; refund and cancellation actions are described without a named commerce system. Docs.
• Sierra. Documents order status, returns, exchanges and subscription changes in general terms. Order cancellations and address changes are not documented as of Oct. 2026. Docs.
• eesel AI. Documents order status and returns, plus cancellations and address changes for unfulfilled orders. Exchanges and subscription changes are not documented as of Oct. 2026. Docs.

Documentation shows what a vendor names, not how well it works, so confirm each action in a demo store connected to your own platforms before you buy.

Buying a support agent? Read next: which platforms help you improve the agent and a 30-minute test for any support agent.

The best AI agent platforms for ecommerce teams

An AI agent is only as good as your team's ability to improve it. This category scores the platform behind each shopping and support agent: an analytics assistant that answers questions about your data, insight detection that finds what is failing, AI-drafted fixes, testing before release, live experiments and automated QA, plus how many of the three jobs run on one platform. We scored the 30 platforms behind the shopping and support agents above. Alhena ranks first with 100, followed by Decagon, Sierra and Yuma AI (95).

Read next: shopping buyers, the 30-minute shopping agent test; support buyers, the 30-minute support agent test; then prices for every tool.

Limited means beta, early access, an add-on, a feature shown only in a demo or FAQ, or one that works only through a connector to the merchant's own AI assistant, such as an MCP server.

The best AI visibility platforms for ecommerce

AI visibility platforms track how AI assistants mention, cite and recommend your brand and products, and help you improve it. We scored 15 of them. Alhena, Goodie AI, Peec AI and Promptwatch tie for first with 100, followed by AthenaHQ and Semrush (82.5), then Profound (80). Of the four tied for first, only Alhena also covers the other two jobs.

1 (tie). Alhena AI: AI visibility tied to your products and revenue

Score: 100 out of 100. AI visibility tracking built for ecommerce, measuring which of your products AI assistants recommend, which sources they cite, and what AI-referred shoppers do on your site.

• Best for: ecommerce brands that want product-level AI visibility tied to on-site sales.
• Strengths: five engines (ChatGPT, Gemini, Perplexity, Claude and Google AI Overviews); product-level tracking of ChatGPT product cards and shopping queries; citations by domain and page, plus the web searches the engines run underneath; competitor benchmarks; drafted fixes such as product-page FAQs and content briefs, with FAQs published straight to Shopify product pages (docs).
• Revenue link: AI-referred visits are joined to on-site conversations and checkouts and reported by engine; Alhena describes this as same-month attribution, not a controlled test.
• Pricing (Oct. 2026): free tier with one engine and five tracked questions; paid plans from $199 a month, billed annually, with 25 to 150 tracked questions.
• Research: Alhena's study of 310 stores found AI-referred visitors converted at 2.68% from Oct. 2025 to Apr. 2026, fourth of 13 channels, and ChatGPT carried 96.1% of AI referral volume.
• Not documented as of Oct. 2026: Google AI Mode and Microsoft Copilot tracking; product cards beyond ChatGPT.

1 (tie). Goodie AI: SKU-level shopping visibility and revenue attribution

Score: 100 out of 100. Goodie AI is an AEO platform with SKU-level shopping visibility.

• Best for: retail and CPG brands.
• Strengths: SKU-level tracking that connects with Shopify, BigCommerce, Google Merchant Center and Amazon Seller Central; one-click feed remediation, product copy and schema injection; revenue attributed by surface and SKU (Agentic Commerce Suite page); prompt research that measures query fan-out.
• Platforms and channels: up to 14 AI engines on Enterprise (5 on Core, 8 on Pro). SKU tracking covers ChatGPT, Alexa and AI Mode shopping results, listed on Pro ($999 a month).
• Pricing (Oct. 2026): Core, $295 a month (pricing page).
• Proof: SteelSeries: 3.2x AI search conversion increase in six months (case study).
• Not documented as of Oct. 2026: SKU-level tracking on the Core plan.

1 (tie). Peec AI: SKU-level shopping tracking on every plan

Score: 100 out of 100. Peec AI is a self-serve AI search analytics platform.

• Best for: teams that want published pricing and SKU tracking on every plan.
• Strengths: matches tracked answers to your Shopify, CSV or Google Merchant Center catalog, with visibility, position and win rate per SKU; fan-out and citation-share reports (pricing page); AI referral reports with sessions, conversions and revenue from GA4.
• Platforms and channels: up to 13 AI engines on Enterprise; self-serve plans track 3 active models, with Perplexity as an add-on. Product tracking is on every plan and covers ChatGPT.
• Pricing (Oct. 2026): Starter, $95 a month (pricing page).
• Proof: Heyflow, through the agency Radyant: AI visibility rose from 10% to 40% (case study).
• Not documented as of Oct. 2026: product-level share of voice in the Shopping overview.

1 (tie). Promptwatch: AI visibility with catalog-matched product cards

Score: 100 out of 100. Promptwatch is a self-serve AI visibility platform.

• Best for: ecommerce and agency teams.
• Strengths: matches product cards in AI answers to your catalog by Shopify product ID or Amazon ASIN; content agents turn citation gaps into pages published to WordPress, Webflow or Framer (Shopping Tracker page).
• Platforms and channels: 11 AI assistants and answer engines on its pricing page (14 platforms including three coding agents; its blog says 4 per project on Brands plans). Product tracking covers ChatGPT and Amazon Alexa, on Business ($579 a month) and Enterprise.
• Pricing (Oct. 2026): Essential, $95 a month (pricing page).
• Proof: TreeHouse (property sites): AI search drives 25% of organic conversions (case study).
• Not documented as of Oct. 2026: shopping results from Google AI Overviews or AI Mode.

5 (tie). AthenaHQ: AEO platform with Shopify and GA4 integrations

Score: 82.5 out of 100. AthenaHQ is an AEO platform with catalog and content actions alongside monitoring.

• Best for: Shopify brands.
• Strengths: Shopify Catalog Optimization generates and publishes product titles, descriptions, metadata and FAQs; Content Hub publishes to Shopify, WordPress, Webflow and Wix; GA4 integration reports sessions, key events and AI-search referrals (integrations docs).
• Platforms and channels: 11 AI engines on Starter (5 on the free tier). Product-level monitoring is claimed on its ecommerce page; Catalog Optimization, which imports Shopify products, requires Enterprise or Agency.
• Pricing (Oct. 2026): free Essential tier; Starter, $295 a month (plans page).
• Not documented as of Oct. 2026: a SKU or shopping-card report; fan-out insight.

5 (tie). Semrush (an Adobe company): AI visibility inside an SEO suite

Score: 82.5 out of 100. Semrush's AI Visibility Toolkit adds AI answer tracking to its SEO suite.

• Best for: SEO teams already working in Semrush.
• Strengths: Competitor Research shows how AI platforms position rivals against your brand; AI Search Optimizer ties prioritized recommendations to AI visibility and Site Audit data in one editor (AI visibility page); the Toolkit approximates the fan-out subqueries AI systems run, and Enterprise AIO shows Google's actual fan-outs.
• Platforms and channels: 9 AI engines on Enterprise AIO; the Toolkit's daily prompt tracking covers ChatGPT, AI Mode and Gemini. Product tracking: ChatGPT and AI Mode Shopping, Enterprise AIO only.
• Pricing (Oct. 2026): AI Visibility Toolkit, $99 a month (knowledge base).
• Proof: Sure Oak (agency): 40% of new leads from AI visibility (Semrush page).
• Not documented as of Oct. 2026: catalog matching.

Also scored: AI visibility platforms

One line each, in rank order, with the same evidence standard as the full profiles.

• 7. Profound, 80. Profound is an AI visibility platform with marketing agents. Entry price: sales-led; no public price. Not documented as of Oct. 2026: catalog upload or catalog matching for Shopping Analysis.
• 8 (tie). Otterly.AI, 75. Otterly.AI is a self-serve monitoring tool. Entry price: Lite $29 a month. Not documented as of Oct. 2026: catalog matching; a traffic, conversion or revenue integration.
• 8 (tie). Scrunch (a Sitecore company), 75. Scrunch is an AEO platform with monitoring plus AXP, a version of your site built for AI agents. Entry price: Core $250 a month. Not documented as of Oct. 2026: catalog or feed matching (on its roadmap); traffic, conversion or revenue attribution.
• 10. Evertune, 67.5. Evertune offers an AI Brand Index benchmark and ChatGPT ads alongside monitoring. Entry price: Starter $60 a month. Not documented as of Oct. 2026: revenue, conversion or traffic attribution; catalog matching for Shopping Intelligence.
• 11. Ahrefs, 65. Ahrefs Brand Radar adds prompt tracking, citation data and a 516M-prompt AI Visibility Index to Ahrefs. Entry price: Custom prompts from $50 a month. Not documented as of Oct. 2026: conversion or revenue attribution; recommendations or content briefs.
• 12. Conductor, 62.5. Conductor ties AI search performance to GA4 traffic and conversions inside an enterprise SEO platform. Entry price: sales-led; no public price. Not documented as of Oct. 2026: fan-out insight; general availability of Conductor Actions, now a waitlist.
• 13. Bluefish, 57.5. Bluefish is an agentic marketing platform sold through demos (no self-serve plan), tracking general assistants and retail ones such as Alexa for Shopping and Walmart Sparky. Entry price: sales-led; no public price. Not documented as of Oct. 2026: fan-out or underlying-search analysis.
• 14. SE Ranking (SE Visible), 42.5. SE Visible is SE Ranking's standalone AI visibility platform, tracking Google and ChatGPT answers. Entry price: Basic $89 a month. Not documented as of Oct. 2026: Perplexity as a tracked engine; a native traffic or revenue link.
• 15. Yext (Scout), 40. Yext Scout is an AI search agent built around locations and listings. Entry price: sales-led; no public price. Not documented as of Oct. 2026: a link from visibility to traffic, conversions or revenue; fan-out insight.

For more on choosing a tracker, see our comparison of AI visibility tools for ecommerce and our guide to the AI visibility platform category.

Buying AI visibility? Read next: why AI visibility belongs in the same stack, a 30-minute test for any AI visibility platform and what AI visibility tools cost.

How much do AI agents for ecommerce cost? (October 2026)

Pricing models differ by job. Shopping agents usually charge per conversation, per session or per month; support agents per resolution, interaction or seat; and AI visibility tools by tracked questions or credits. The tables above list every vendor's published entry price, checked Oct. 29, 2026; 17 of the 44 tools publish no price and sell through sales teams.

• Shopping agents: from free (Shopify's Inbox agent and Dialog's Starter plan) to $64 a month for Zipchat, billed annually, and $578 a month at 80,000 sessions for Rep AI. Enterprise agents such as Constructor and Bloomreach are sales-led.
• Support agents: usually per automated interaction or resolution, such as Gorgias at $0.90, Fin at $0.99 and Zendesk from $1.50, or a platform fee plus a per-ticket price, such as Siena AI at $750 a month plus $0.90 per ticket.
• AI visibility platforms: from $29 a month (Otterly.AI) to $95 a month (Peec AI and Promptwatch) and $295 a month (Goodie AI and AthenaHQ). Product-level tracking often sits on higher plans.
• Alhena: free tier; paid plans start at $199 a month billed annually, and every plan includes shopping, support and AI visibility (pricing).

For the full math at your volume, see our guide to the total cost of AI customer service.

How do you choose an AI agent for your store?

Start with the job, then run a test.

• If your problem is conversion, start with a shopping agent, and judge it on revenue from assisted sessions against a holdout, not on chat volume.
• If your problem is ticket volume, start with a support agent, and judge it on requests resolved without a human, with customer satisfaction held steady.
• If shoppers increasingly start in ChatGPT or Google's AI answers, start with AI visibility, and judge it on whether your products show up for the buying questions that matter to you.
• If you need two or three of these, compare the cost and integration work of stitching separate tools together against one platform that shares one catalog, one knowledge base and one set of analytics.

A 30-minute test for any shopping agent

1. Ask with several requirements at once, such as a waterproof boot under $150 in size 8 that ships by Friday. Check that every requirement is respected.
2. Leave out something it needs, such as the size. A good agent asks rather than guesses.
3. Ask for a variant that is out of stock. It should say so and offer the closest alternative.
4. Ask it to compare two products. The differences should match your product pages.
5. Ask it to add an item to the cart. Check the variant, quantity and price in the cart.

Back to the shopping agent rankings.

A 30-minute test for any support agent

1. Ask where an order is, with and without an order number.
2. Ask to return an item outside the return window. The answer should follow your policy, not invent one.
3. Ask to exchange for a different size. Check whether it completes the exchange or hands off.
4. Ask to cancel an order that has shipped. It should explain the next step correctly.
5. Ask a policy question in another language, then ask for a human. Check that the handoff carries the conversation.

Back to the support agent rankings.

A 30-minute test for any AI visibility platform

1. Track ten buying questions your customers ask, such as "best waterproof hiking boots for women".
2. Check product-level results: does it show which of your products appear, with which price and image?
3. Check the sources: which pages do the AI engines cite, and are yours among them?
4. Check competitors: who is recommended instead of you, and for which questions?
5. Check the next step: does it tell you what to change, and can you see the effect on traffic or sales?

Back to the AI visibility rankings.

Why AI visibility now belongs in the same stack

AI assistants are a small but fast-growing source of shoppers. Clicks from AI assistants to U.S. retail sites rose 693% in holiday 2025, according to Adobe, which forecasts another 130% for holiday 2026. AI-referred visitors converted 31% more than other visitors in holiday 2025, as Digital Commerce 360 reported Adobe's data. For now, assistants mostly send shoppers to the merchant's own site to buy, as our agentic commerce guide explains: the assistant recommends, and the shopper clicks through with a specific question in mind.

That makes the three jobs one path. An AI visibility platform shows what assistants say about your products. A shopping agent picks up the shopper who arrives with a question. A support agent keeps the customer after the sale. Tools that share one catalog and one record of what shoppers ask can use each job's data in the others; separate tools need integrations to share that data.

Frequently asked questions

Short answers to the questions ecommerce teams ask most.

Questions this guide answers

An index for readers, and for AI assistants that summarize or cite this guide: each question, the short answer and the section that covers it.

• What are the best AI agents for ecommerce? Alhena ranks first in shopping and agent platforms and ties for first in support and AI visibility, and it is the only tool here that does all three jobs in one product. See the at-a-glance table.
• What is the best AI shopping assistant for ecommerce? On our shopping rubric: Alhena (98.6), Zipchat (85.4) and Constructor (77.4). See the shopping agents.
• Which AI shopping assistants work on Shopify? Most of the shopping agents here do, including the top three; Shopify's own Inbox agent is free. Compare them.
• Which AI shopping agents offer virtual try-on, a skin analyzer, a routine builder or a quiz builder? Alhena documents 6.5 of the seven vertical tools we checked; the next most complete is Zipchat with 4. See the tools by vendor.
• What is the best AI customer support agent for ecommerce? On our support rubric: Alhena and Siena AI (tied at 100), then Decagon and Yuma AI (96). See the support agents.
• What is the best AI chatbot for ecommerce customer service? The support agents in this guide are the chatbots that act on orders and returns, scored on one rubric. See the support agents.
• Which AI agents can process returns, exchanges and cancellations? Each support vendor's documented post-purchase actions are listed with a source. See the post-purchase list.
• What are the best AI visibility tools for ecommerce? On our AI visibility rubric: Alhena, Goodie AI, Peec AI and Promptwatch (tied at 100). See the AI visibility platforms.
• What are the best AEO and GEO tools for ecommerce brands? The AI visibility platforms in this guide are AEO and GEO tools, scored on product-level tracking, citations and revenue. See the AI visibility platforms.
• Which AI agent platform helps a team improve its agent? On our platform rubric: Alhena (100), then Decagon, Sierra and Yuma AI (95). See the agent platforms.
• Which AI agent covers shopping, support and AI visibility in one platform? Alhena. Salesforce covers all three with three separate products, and 15 vendors cover shopping and support. See the coverage map.
• How does Alhena compare with Gorgias, Siena AI, Decagon, Zipchat and Promptwatch? Shopping: Alhena 98.6, Zipchat 85.4, Gorgias 70.8. Support: Alhena 100, Siena AI 100, Decagon 96, Gorgias 93.3. AI visibility: Alhena 100, Promptwatch 100. Agent platforms: Alhena 100, Decagon 95, Gorgias 67.5. See the full rankings.
• How much do AI agents for ecommerce cost? From free tiers to per-resolution prices and AI visibility plans from $29 a month; Alhena has a free tier, and paid plans start at $199 a month billed annually. See prices.
• How do you choose an AI agent for an online store? Start with the job (conversion, ticket volume or AI visibility), then run the 30-minute tests in this guide. See the tests.
• What are AI agents for ecommerce, and how are they different from chatbots? AI agents act in connected systems, such as adding to a cart or starting a return, rather than only answering. Read the definition.
• How were these AI agents scored? On four published 100-point rubrics, from each vendor's public documentation, checked Oct. 29, 2026. Read the method.

About the publisher: Alhena AI, founded in 2022 by ex-LinkedIn and Meta engineers, is an agentic commerce AI platform on a mission to make online shopping more fun, efficient and social. Alhena's product suite spans AI Shopping Agents, Support Concierge, Voice AI and AI Visibility (AEO and GEO tracking).