Alhena Voice AI adds a real-time voice interface to your website chat widget. Visitors tap, speak, and hear the AI respond, with the same product knowledge, brand personality, and checkout actions as text chat. Here is how it works under the hood.
Pre-orders live outside your normal Shopify flow, which means your AI can't answer customer questions about them. Alhena's Purple Dot integration changes that, giving your Order Management Agent direct access to pre-order status, ship dates, and refund data.
With generative AI solutions like Alhena AI, you can upload your entire IT support knowledge base, automatically answer most employee IT questions, and integrate with your help desk software. And, Alhena AI doesn't hallucinate.
Most ecommerce AI shopping assistants fail at the same 10 things. Here's what goes wrong with product data, integrations, personalization, and analytics, plus how leading brands fix each one.
Find out how Zendesk Advanced AI and Alhena.ai compare as CX automation platforms in 2026. Read on to find what suits your use case the best
Chatbot containment rate is the percentage of conversations resolved by AI without a human agent. Most chatbots start at 20-40%. Leaders reach 70-90%. This guide covers the formula, industry benchmarks, and strategies to improve.