Ashu Dubey is the Co-founder and CEO of Alhena where he is building transformative customer experiences using Agentic AI. Before Alhena, he drove product growth at LinkedIn.
A technical deep dive into Alhena Voice's real-time architecture: dual WebSocket streaming, native audio understanding without STT in the critical path, triple barge-in cancellation, and the seven engineering decisions that compound to deliver sub-second conversational AI over the phone.
90% of executives believe loyalty has grown. Only 40% of consumers agree. Eight AI strategies to improve ecommerce customer experience across every touchpoint, backed by data from PwC, Forrester, and brands seeing 3x conversion lifts.
Most AI chatbot vendors can't clearly define what counts as a billable conversation. This post provides a conversation taxonomy, three criteria for meaningful interactions, quantifies the noise tax, and gives you five audit questions for your next vendor call.
Many ecommerce teams evaluate shopping, support, and visibility tools separately. This guide provides an illustrative framework for comparing one consolidated platform with three point solutions across licensing, integration, maintenance, training, and data sync.
Physical stores convert at 20-40%. Online stores at 2-3%. The gap isn't UX or page speed. It's the sales associate. This post breaks down why chatbots, recommendation engines, and live chat all fail to replicate in-store selling, and what a true AI shopping assistant does differently.
AI-driven traffic to retail rose 393% in Q1 2026 and converts 42% better. This maps the five-layer reference architecture for ecommerce AI visibility: from product data through structured markup, content optimization, monitoring, and the optimization loop.