Your product care guides, shipping rules, and return policies live in Confluence. Alhena connects to your wiki through OAuth, trains on the pages you choose, and deploys that knowledge across chat, email, and social so your customers get real answers.
Alhena AI connects to Google Drive and turns your existing Docs, Sheets, Slides, and Drive files into searchable AI knowledge. No migration, no reformatting. Share a link, grant access, and your AI answers from your real company documents.
Alhena AI connects to Yotpo to ingest product reviews and Q&A, then uses that data to answer shopper questions during live conversations. This guide covers the technical setup, data flow, two-layer review intelligence, and how review-backed recommendations drive higher conversion rates.
Alhena AI's Slack integration turns any Slack channel into an AI-powered support surface. The bot answers questions in-thread using your knowledge base, handles file attachments, tracks feedback through reactions, and logs every conversation in your Alhena dashboard.
Alhena AI's Intercom integration adds an ecommerce intelligence layer behind Intercom Messenger. Keep your existing setup and add product-aware AI responses, order lookups, revenue attribution, and guided recommendations to every conversation.
Salesforce Service Cloud manages your Cases, queues, and agent workflows. Alhena AI adds the ecommerce layer: product answers, Email-to-Case AI, Messaging handoffs, and revenue attribution. Here is how it works.