Ten questions from Alhena's 2026 test of 15 live AI agents. Most deployments answer yes to two or three. Question 8, whether it remembers you tomorrow, was cleared by exactly one of them.
AI chatbots do far more than answer FAQs. From personalization to 24/7 support, cost savings to lead generation, here are 15 proven benefits of AI chatbots for business with real stats and case study results from brands like Tatcha and Crocus.
The method behind Alhena's 2026 stress test of 15 live AI agents: one continuous conversation, memory tested at three tiers, eight dimensions, nothing inferred from marketing.
Catalog dumping appeared in 5 of 15 live AI agents Alhena tested. It is retrieval plus ranking, not reasoning, so the shopper's constraint has nowhere to go.
What AI agents cost in ecommerce, what they return, and how to model payback before you buy. Pricing models, benchmarks, and a worked example.
The handoff cliff appeared in 4 of 15 live AI agents Alhena tested. Escalation is a strength. Escalating without context is worse than having no AI at all.