AI in retail is growing fast, but frontline teams often fear it will replace them. This guide covers 10 practical change management steps to deploy AI customer service tools while keeping your team engaged and in control.
Critics argue generative AI hurts consumers and workers. Some concerns are valid. But the real generative AI risks depend on how the technology is built and deployed, not whether it should exist at all.
Alhena's Conversational Search is a full-page AI product discovery experience for ecommerce. Shoppers describe what they want in natural language, and the AI returns curated product cards alongside a guided conversation that narrows results in real time.
Alhena Helpdesk is a native ticketing system built into the Alhena AI dashboard. It gives ecommerce brands a built-in inbox for human escalations, with AI-drafted responses, business hours controls, and full conversation context. No external helpdesk subscription required.
Most AI platforms treat spreadsheets like documents, flattening rows into text chunks. Alhena's Sheet Search preserves table structure, giving your AI agent the ability to filter, match, and retrieve exact records from any Google Sheet.
Portfolio companies and multi-brand retailers run shared helpdesks, but generic AI flattens every brand into one voice. Alhena's brand-tag mapping routes each brand to its own AI profile, keeping knowledge, policies, and tone separate for both customers and agents.