AI order lookups on Shopify can expose names, addresses, and tracking data to anyone who guesses an order number. This playbook covers identity verification, data minimization, and a security checklist for merchants using Alhena AI.
Freshness isn't a single number. Different content types update on different cadences. Here's how Alhena keeps AI answers current, with a practical checklist for your POC.
Tickets optimize for handoffs, not outcomes. Agentic customer service resolves the underlying problem in one conversation. Here is what the shift looks like and what to evaluate.
Trust in AI support isn't a model problem. It's a design problem. Five UX patterns, escalation principles, and measurement frameworks for hybrid AI support that customers actually believe in.
AI agents in ecommerce now cancel orders, issue refunds, and modify subscriptions. These are real actions with real consequences. This post covers the three guardrails every action-taking agent needs: tiered confirmation, complete audit trails, and threshold-based escalation.
AI resolves 80% of routine support queries. The remaining 20% become the entire job. This playbook covers the five skills your agents need to thrive as AI operators, plus new KPIs and a practical rollout plan.