Voice AI for e-commerce isn't about replacing your call center. It's about giving your existing AI agent one more channel to reach shoppers. This framework covers when voice makes sense, what changes operationally, and how to start small.
Most ecommerce AI relies on vector search alone. Alhena adds a knowledge graph layer for relationship queries, compatibility checks, and policy lookups. This post explains the hybrid retrieval architecture and when each leg fires.
Two vendors can both claim 90% accuracy while delivering wildly different customer experiences. This post gives you five questions to ask before you trust any AI chatbot vendor's accuracy headline, plus how to run your own evaluation.
Walmart says shoppers who use Sparky, its AI assistant, place 35% larger orders. We decompose the mechanics behind that claim and show which levers mid-market ecommerce brands can replicate with conversational AI today.
Gartner predicts 40% of enterprise apps will embed task-specific AI agents by 2026. OaAS, or Outcome-as-Agentic-Solution, shifts buying from seats to outcomes. This guide covers what it means for e-commerce, where the model works, and how to evaluate vendors.
Every ecommerce platform claims AI now. The difference is whether AI was the starting point or an afterthought. Use these five tests to tell AI-native from AI-enhanced and understand why architecture sets the ceiling on personalization.