A developer deep dive into the Alhena Website SDK JavaScript API. Covers installation, boot sequence, widget control, user metadata, 20+ events, runtime styling, revenue tracking, SPA lifecycle, and production integration patterns with code examples.
Alhena's Cart and Checkout Events SDK is the tracking layer that connects AI-assisted shopping sessions to real cart actions and completed purchases. This guide covers how it works, what it tracks, and how to set it up on Shopify and non-Shopify platforms.
Alhena's Attachments in Chat lets customers upload screenshots, photos, videos, and documents directly inside the chat widget. The AI processes images with vision, extracts text, and uses visual context to resolve issues faster.
Abandoned chats clutter support queues, inflate metrics, and fire CSAT surveys into empty rooms. Alhena's Auto-Close Conversations feature automatically wraps up idle website chats with escalation-aware closing messages, helpdesk sync, and configurable timers from 5 to 120 minutes.
Most AI chatbots claim revenue but can't prove it. Alhena built a first-party attribution pipeline connecting conversations to cart events and orders. This post covers fingerprints, attribution rules, Shopify webhooks, and the data pipeline powering the Revenue Impact dashboard.
Most ecommerce chatbots rely on a site-wide cookie banner for GDPR compliance. That doesn't cover conversational data. Alhena AI builds consent directly into the chat widget with separate privacy and attachment consent gates, per-visitor audit trails, and automatic data redaction.