Alhena Helpdesk is a native ticketing system built into the Alhena AI dashboard. It gives ecommerce brands a built-in inbox for human escalations, with AI-drafted responses, business hours controls, and full conversation context. No external helpdesk subscription required.
Most AI platforms treat spreadsheets like documents, flattening rows into text chunks. Alhena's Sheet Search preserves table structure, giving your AI agent the ability to filter, match, and retrieve exact records from any Google Sheet.
ChatGPT is impressive in conversation but falls short as a production customer support chatbot. It hallucinates, lacks ecommerce integrations, and can't access your product data. Learn what works better for ecommerce brands.
Portfolio companies and multi-brand retailers run shared helpdesks, but generic AI flattens every brand into one voice. Alhena's brand-tag mapping routes each brand to its own AI profile, keeping knowledge, policies, and tone separate for both customers and agents.
Alhena's conversation analytics turns customer chats into structured, topic-level intelligence. Learn how AI topic tagging, CSAT by topic, and hypothesis-driven analysis help ecommerce teams act on what customers care about.
Traditional SEO tells you what ranks on Google. Alhena AEO tells you what AI engines actually cite, why they cite it, and what your content is missing compared to cited sources.