Ashu Dubey is the Co-founder and CEO of Alhena where he is building transformative customer experiences using Agentic AI. Before Alhena, he drove product growth at LinkedIn.
Alhena's chat widget embed hides over 40 appearance settings, a full runtime JS API, four distinct embed modes, nudges with URL targeting, and a behavioral event stream for GA4 and Segment. This post covers every customization lever.
Most ecommerce chat widgets ship with default settings and reach just 5% of visitors. These seven design, placement, and behavioral trigger fixes close the 5.5x engagement gap and turn your widget into a conversion tool.
When a voice caller needs a human at 10 PM on a Sunday, most systems hit a dead end. Alhena Voice AI creates structured callback tickets with full transcripts, phone numbers, and urgency tags so Monday morning agents resolve issues in minutes.
Most chatbots follow a simple loop: receive message, generate response. Alhena does something different. A dedicated planner agent decides which specialists should handle each part of the request, then a replanner adapts as things unfold.
Smart speaker shopping failed. Phone-based voice AI is different. This post breaks down three production UX patterns: how voice add-to-cart uses consent-gated tool contracts, how handoffs preserve context across telephony transfers, and how checkout splits voice from payment.
Most AI escalations create blank tickets tagged 'customer needs help.' AI-structured tickets include conversation summaries, detected intent, sentiment scores, and recommended resolutions, so agents start at minute three of the problem, not minute zero.