Ashu Dubey is the Co-founder and CEO of Alhena where he is building transformative customer experiences using Agentic AI. Before Alhena, he drove product growth at LinkedIn.
Most ecommerce brands run separate tools for web chat, email, social DMs, and phone. Customers repeat themselves, agents lose context, and revenue leaks. Here's what a true omnichannel customer experience looks like in 2026 and how AI unifies every channel into one conversation.
Scripted chatbots break on complex queries. This post shows how Alhena AI configures agentic workflows for Shopify using declarative agents, metadata-driven guidelines, and sandbox testing.
Most Shopify stores only measure chatbot deflection savings. The bigger ROI lever is attributed revenue. This post shows where to find both numbers.
A structured 3-week framework for Shopify merchants to evaluate any AI chatbot before going live. Covers accuracy audits, safety probes, live traffic testing, revenue attribution, and a 10-point go/no-go checklist.
Most ecommerce teams measure AI by ticket deflection. That misses the revenue side entirely. This playbook introduces Revenue per Conversation as the better metric, with worked examples, case studies from Tatcha and Victoria Beckham Beauty, and a hallucination liability formula.
ChatGPT, Gemini, and Perplexity now let shoppers buy products without leaving the chat. This playbook covers how agentic commerce protocols work, where your catalog fits, and why owning the post-checkout conversation is the real competitive advantage.