Ashu Dubey is the Co-founder and CEO of Alhena where he is building transformative customer experiences using Agentic AI. Before Alhena, he drove product growth at LinkedIn.
Every AI chatbot vendor ships a visual builder. Drag boxes, connect arrows, ship by Friday. But for most ecommerce brands, the studio model creates more problems than it solves. Here's why agentic AI that plans at runtime is the better path.
Alhena ranks #1 in this comparison of seven AI shopping assistants for ecommerce product discovery, recommendations, cart actions, checkout, and conversion.
When AI handles Tier 1 support, your human agents don't just do less work. They do different work. Here's how to redesign hiring, coaching, and queue structure for the post-AI support team.
A practical 12-month sequence for ecommerce brands moving from basic chatbots to agentic commerce. Phase by phase: what to do, when to do it, and what proves you're ready to advance.
Every AI vendor claims memory. Few can show you exactly which facts were recalled per response. This post covers the 4-point audit checklist for verifying AI memory, plus how Answer Sources make memory transparent.
Voice is the most expensive support channel in ecommerce, and the least automated. This post breaks down the line-item cost of a phone call, explains why the channel cost gap is widening, and shows where AI voice agents deliver the biggest savings.