A Leading Alternative to Zendesk Advanced AI: Alhena AI

Many companies swear by Zendesk products and services for their exceptional customer support, sales, and other customer communication needs.

However, their latest Zendesk Advanced AI chatbots still need a lot of work. Advanced AI chatbots are still primarily question matching chatbots, and Zendesk's generative AI chabots are still in beta.

Alhena AI is a generative AI chatbot that is fully compatible with Zendesk superior to Zendesk's Advanced AI chatbots.

But before we explore what Alhena AI does, we'll review what Zendesk Advanced AI is and how it compares to Alhena AI.

What is a Zendesk Advanced AI?

Zendesk Advanced AI is part of Zendesk Suite offering. It uses generative AI to elevate customer interactions and agent onboarding.

How it works

Zendesk Advanced AI employs machine learning to optimize customer service using chatbots.

These chatbots are pre-trained for specific industries and predict intent, language, and sentiment. They definitely are more effective than Zendesk's dated Answer Bot.

While it is great that the new AI chatbot comes pre-trained, it also is the Achilles heel.

How? Pre-trained answers mean bots hit a brick wall when facing complex queries.

And that brings us to our next section - the upsides and downsides of advanced AI Zendesk.

What to expect from Zendesk Advanced AI

Zendesk advanced AI bot brings more automation into the Zendesk ecosystem, but still lacks in quite a few places. Here are some pros and cons you should know about.

Upsides:

• Easy Integration with Zendesk Suite: Zendesk advanced AI integrates with all Zendesk products and services.
• Improved AI Abilities: The Advanced AI Zendesk improves on their NLP (Natural Language Processing) based question-matching bot. It supposedly can do almost all the things other generative AI chatbots can do.
• Easy Integration With 3rd Party Apps: The chatbot integrates seamlessly with platforms like WhatsApp, Facebook, and other messaging apps.

Downsides:

• Beta Test: Zendesk is still beta-testing its generative AI bots.
• Expensive: Zendesk advanced AI is part of the company's premium offerings, I.e., only for enterprise and suite users. It is an additional $50 per Agent.
• Limited Comprehension: The current Advanced AI chatbots are not capable of responding to complex queries. It lacks giving intuitive answers to user questions or comprehending intents correctly.
• Tedious Setup & Maintenance: You need to create a list of "intents" for the Zendesk chatbot to match, which makes it difficult to be up and running quickly.
• Rigid Flowbuilder Design: Zendesk users often complain about the lack of flexibility in modifying flows. It can hold back growing businesses with changing needs.
• Unresponsive Customer Support: Getting through to customer support is time-consuming. Timely resolutions are another issue Zendesk users often complain about.

Alhena AI: An Ideal Zendesk Advanced AI Alternative

Although new, Alhena AI is already taking the AI Chatbot world by storm. Recently, Alhena AI won 9 G2 Winter 2024 Awards in Chatbots & AI Chatbots Categories. It includes recognition for being a high-performance, exceptional support, and easy-to-do business company.

What is Alhena AI?

Alhena AI is a robust, production-ready generative AI chatbot that fully compatible with Zendesk.

Rely on it to supercharge your customer support chatbot with precise responses while integrating seamlessly with Zendesk.

Alhena AI Upsides

With Alhena AI, you get:

Easy Knowledge Base Integration

Alhena AI can crawl knolwedge from FAQs, existing support knowledege bases, and all other relevant resources.

Zendesk Compatibility

Alhena AI can extracts knowledge form Zendesk macros macro, resolved Zendesk tickets, and Zendesk workflows.

Accuracy & Relevance

Alhena AI can understand complex customer questions and generate highly relevant responses due to its use of Large Language Models (LLMs).

LLM Agnostic

Alhena AI is compatible with multiple Large Language Models (LLMs) and can switch between them seamlessly.

This ensures that you always have the latest and greatest generative AI available.

Multilingual Assistance

Alhena AI identifies inquiries in 100-plus languages with automatic responses in the corresponding language.

Hassle-free Maintenance

Alhena auto refreshes knowledge base, ensuring relayed information is accurate and up-to-date.

Omnichannel Presence

Alhena AI integrates seamlessly with various communication channels, including Email, Live chat, Slack, Discord, and other messaging platforms.

Less Hallucination

Generative AI chatbots are notorious for making facts up.

But with Alhena AI, AI hallucination goes down significantly. Alhena's technology focuses on preventing and detecting hallucination.

Improves with Feedback

Alhena AI gathers user feedback automatically, analyses it, and learns from it to better responses. It automatically detects and highlights gaps in your knowledge base, helping improve the company's knowledge.

Cloning

You can clone and modify Alhena AI chatbots to deploy customer-specific or segment-specific chatbots.

Action-Orientation

Alhena AI doesn't just answer questions. It takes actions like scheduling appointments, checking transactions, or canceling orders in real-time. Customize these actions or create your own using the Alhena Action Bot API.

Transfers to Live Agent

Transfers ongoing customer conversation to live agents during business hours, and provides them with the complete context.

Alhena AI Downsides

Alhena AI, a private Silicon Valley company, is probably not on your list of approved vendors. Adding Alhena to your approved vendor list may take some lead time.

Conclusion

Alhena AI stands out as the ideal generative AI chatbot solution. It takes the weight of ensuring impeccable customer service off your shoulders.

Zendesk's Advanced AI is OK. But they're still beta testing their generative AI chatbots.

Alhena AI is miles ahead. Plus, it saves you time, money, and effort while making customer support more intuitive and effective.

Alhena AI helps you use generative AI for better chat and customer service with a natural experience.

Request a demo of Alhena AI, or create a free generative AI chatbot using Alhena AI now.