Custom Agents in Alhena AI let brands build specialist AI with their own routing, guidelines, and tools. Each agent handles one focused workflow with planner-based routing that picks the right specialist.
Alhena's Send Transcript feature lets shoppers email themselves a formatted copy of their AI chat conversation. It turns temporary interactions into permanent references shoppers can revisit, share, or act on later, building trust while reducing repeat support questions.
Real-time agent assist uses AI to surface knowledge, draft replies, and detect sentiment during live customer conversations. Learn how e-commerce brands use it to cut handle time by 56% and turn support interactions into sales.
Training Monitor is Alhena's operational control center for AI training runs. Track every phase from crawling to vectorization, pause runs mid-process without losing progress, resume from checkpoints, and audit your complete training history.
Alhena's Suggested Questions Agent generates contextual follow-up chips after every AI response. Learn how it works, how it differs from icebreakers and quiz options, and how to customize it for your brand.
Alhena Playground gives ecommerce teams a built-in sandbox to test their AI agent before it goes live. It runs your real configuration, knowledge base, and routing rules, but keeps every test conversation separate from production traffic, billing, and customer memory.