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What happens when your next support ticket comes from an AI shopping agent, not a person? Explore seven changes ecommerce support teams need to make, from verifying delegated authority and routing agent-originated tickets to connecting live order data and measuring resolutions.
A custom generative AI chatbot like Alhena AI can deliver all the benefits of ChatGPT to customer service teams. It can also eliminate many of the valid concerns around ChatGPT.
A dead-end conversation leaves shoppers without relevant products, even after they explain exactly what they need. Learn how to diagnose failed requests, improve catalog data and recover with transparent alternatives—without trading empty results for inaccurate recommendations.
Being the merchant of record does not mean you own the customer relationship. Alhena explores how agentic commerce separates transaction responsibility, customer data and consent, and long-term relationships—and what ecommerce brands can do to retain control.
ChatGPT Instant Checkout ended, but AI shopping did not. Alhena breaks down the shift to AI product discovery, why purchases moved back to merchant websites, and what ecommerce teams should prioritize now: product feeds, search visibility, and AI referral measurement.
Macy’s reported that shoppers using its AI assistant generated 4.75 times the revenue per visit of non-users during beta testing. Alhena explores what this means for e-commerce brands as AI search reshapes product discovery