With a generative AI chatbot like Gleen AI, you can improve call center customer service by using a chatbot to provide first line customer support and allowing live agents to focus on more complex escalations.
Recently, there's been a lot of negative press about Generative AI. Have we reached Peak AI Hype? Is it all downhill from here? We think not.
LLM fine-tuning sounds exciting and easy. But the actual costs associated with LLM fine-tuning can often far outweigh the benefits.
There are many perceived disadvantages of using chatbots in customer service. If you license a generative AI chatbot, you can eliminate most or all these perceived disadvantages.
While GPT-3.5 based chatbots are functional chatbots, they fall significantly short of chatbots that use GPT-4. Businesses that require the highest level of accuracy in the chatbot should turn to GPT-4 based chatbots.
GPT-3 is almost 4 years old. GPT-3 based chatbots will be limited in their ability to understand user queries and provide relevant responses. Brands looking to deploy customer success chatbots should use GPT-4 based chatbots like Alhena AI.