Product & Engineering
Alhena's Email Integration: Streamlining Support Tickets
With Discord communities, many support tickets are created from incoming emails. Now view all tickets - from Discord, website, or email in Alhena AI's dashboard
Why a Planner‑Led Multi‑Agent System Leaves the One‑Agent Model Behind
Deep-dive into a multi-agent LLM architecture transforming e-commerce with specialized AI for support, sales, and customer experience.
RAG to Agentic: The Next Leap in AI Customer Support
Deep dive into how Agentic AI Chatbots beat RAG bots in customer support. ROI proof, guardrails, and a rollout roadmap for an AI chatbot for customer service or an eCommerce chatbot.
Agentic Chunking: Enhancing RAG Answers for Completeness and Accuracy
Learn how Smart, Agentic Chunking improves context preservation in Retrieval Augmented Generation (RAG) system. Thereby, helping build smarter AI agents for customer support.
GDPR Compliance Through Multi-Region Architecture: An Engineering Deep Dive
Starting this month, Alhena AI customers can decide where their customer data resides in order to comply with regulatory requirements, particularly targeting GDPR support in the European region. In this engineering post, we will discuss how we built this GDPR support from the ground up, detailing the challenges faced and
Introducing Alhena Product Assistant
Alhena launches Alhena Product Assistant, an AI for eTailers that answers product questions, knows real-time inventory & prices, and compares items, boosting conversion. It integrates with top ecommerce platforms and can be deployed alone or with Alhena AI for Customer Service Teams.
Reliably Scale Enterprise Generative AI with Alhena Policies & Bot Profiles
We first tackled hallucination. Now, Alhena Policies and Bot Profiles will help you reliably scale your enterprise generative AI projects and maximize ROI.