AI Customer Support
AI Customer Service: From Chatbots to Generative AI Agents
Learn how AI customer service evolved from chatbots to generative AI agents. Explore benefits, use cases, and why brands choose Alhena AI's shopping-first, hallucination-free support platform.
AI Customer Support
7 Ways to Automate Your Zoho Desk Workflows Using Agentic AI
Discover how agentic AI transforms Zoho Desk into a self-driving customer support engine, automating workflows, deflecting tickets, and elevating customer experience.
Announcement
Shipping What Matters: New Analytics, Experimentation And Integrations At Alhena
Alhena is strengthening analytics, improving transparency and introducing structured experimentation.
AI Customer Support
Is Your Business Ready for AI Customer Service? 7 Key Signs
Discover the 7 signs your business is ready for AI customer service and how Alhena AI boosts speed, accuracy, and customer satisfaction.
AI for Customer Experience
The Agentic Commerce Protocol: Why It Matters Now and How Brands Can Get Ready
A simple guide to the Agentic Commerce Protocol. Learn why ACP compliance boosts visibility in LLM answers and enables in‑chat shopping. See a simple plan any brand can follow and get the full handbook at the end.
AI Customer Support
Troubleshooting AI‑powered Customer Experience Chatbots: A Practical Guide
Discover how to troubleshoot common problems in AI-powered customer experience chatbots. This practical guide outlines typical failure points, root causes, and proven fixes to help teams stabilize, refine, and improve their AI implementations with confidence.