7 Best AI Shopping Assistants for Kustomer (2025 Guide)
Find the best AI shopping assistants for Kustomer in 2025. Compare tools, integrations, and ROI to choose the right fit for your ecommerce growth.
How AI shopping assistants help Kustomer users in 2025
In ecommerce, customer conversations are the new storefront. Shoppers expect instant, personalized answers that not only resolve issues but also guide them toward the right products.
While Kustomer has become a leading customer experience platform due to its unified customer view and modern helpdesk features, it’s when you pair it with an AI shopping assistant that the real turnover happens.
The right AI assistant doesn’t just deflect tickets; it actively drives revenue, increases average order value (AOV), and scales customer support without extra headcount.
In this guide, we’ll explore the best AI shopping assistants for Kustomer in 2025, how they integrate, their key strengths, and who they’re best suited for.
How AI Shopping Assistants Fit Into Kustomer
Kustomer is known for its unified customer view and flexible helpdesk features. But while it centralizes customer interactions, AI assistants are what make those interactions scalable, fast, and revenue-focused.
Integration Paths
API-first integration: Flexible, customizable, and great for enterprises that want deep sync with catalog, order history, and customer data.
Native connectors: Faster to deploy with minimal setup; ideal for brands looking for quick time-to-value.
Best AI Shopping Assistants for Kustomer in 2025
Here’s our curated list, designed specifically for ecommerce brands that want hallucination-free automation and measurable ROI.
- Alhena AI
- Rep AI
- Yuma AI
- Fin AI (Intercom)
- Manifest AI
- Forethought AI
- Kustomer IQ
1. Alhena AI
Alhena AI is an AI shopping assistant purpose-built for ecommerce. Known for being hallucination-free, it combines support automation with revenue-driving capabilities like product finders, nudges, conversational search, voice AI, and vertical agents (e.g., fit guide, skin analyzer, shade matcher).
Integration with Kustomer: Alhena AI integrates natively with Kustomer as well as via API-first pathways, giving ecommerce leaders flexibility based on their setup.
- Works with native and API-first integrations.
- Setup: Enable Kustomer to configure the domain and API key (org.admin and org.permission roles).
- Assign a Human Transfer Group for escalations.
- Optional: Enable email replies to create an “Alhena AI Agent” in Kustomer.
Step-by-step guide: Integrating Alhena with Kustomer
Strengths
- Ecommerce-first design with an advanced shopping assistants.
- Proven 300%+ conversion lift and 30% AOV growth.
- Zero-hallucination design for safe, accurate answers.
- Fast setup with low maintenance (auto-ingests catalogs, FAQs, and tickets).
- Multiple agentic commerce complement each other to drive engagement.
- Works seamlessly across support and sales use cases.
Best Fit For
Ecommerce, DTC brands. Perfect for retailers who want a revenue-driving all-in-one AI shopping assistant beyond basic chatbots and want 80%+ support automation with agent handoff and multilingual, compliant, global-ready AI. Fast setup with ongoing optimization.
2. Rep AI
Rep AI is built for ecommerce. It handles conversational product assistance, answers common support queries, and nudges shoppers toward conversions.
Integration with Kustomer
- Direct integration available.
- AI chats can escalate into Kustomer tickets, with full conversation context and transcripts passed to agents.
- Supports smooth AI-to-human handoffs.
Strengths
- Conversational commerce with behavior-based engagement.
- Automates support (order status, returns, shipping).
- Full visibility during escalations.
Best Fit For
Brands focused more on ticket reduction than revenue-driving conversations. Brands using Kustomer that want a blend of shopping assistance and support automation.
3. Yuma AI
Yuma AI focuses on AI-powered ticket automation for ecommerce. While it isn’t a full shopping assistant, it helps automate customer service responses.
Integration with Kustomer
- Integrates via API to manage and route tickets.
- Works well for support deflection but less on pre-purchase nudges.
Strengths
- Ticket automation with generative AI.
- Reduces agent workload on repetitive queries.
Best Fit For
Brands that want AI-driven ticket automation inside Kustomer, not necessarily revenue-focused shopping assistance.
4. Fin AI (Intercom)
Fin AI, part of Intercom, is a support automation tool, not primarily a shopping assistant. However, it provides AI-driven answers and ticket triage.
Integration with Kustomer
- No direct native integration; requires connectors or custom builds.
- Can be paired alongside Kustomer for specialized workflows.
Strengths
- Strong generative AI for instant answers.
- Great for support knowledge retrieval.
Best Fit For
Enterprises already using Intercom that need AI for service automation but still run Kustomer as their helpdesk.
5. Manifest AI
Manifest AI is an ecommerce-focused conversational tool that helps with product discovery and support automation.
Integration with Kustomer
- Offers API-based integration.
- Connects chat flows into Kustomer for escalations.
Strengths
- Built for ecommerce workflows.
- Balances support automation with shopping guidance.
Best Fit For
Shopify and DTC brands looking for an AI shopping assistant that plugs into Kustomer.
6. Forethought
Forethought AI is a customer service automation platform with strong AI search and knowledge retrieval. It positions itself as an AI-first support automation tool that improves ticket routing and resolution.
Integration with Kustomer
- Integrates via API for ticket triage and deflection.
- More support-oriented than sales-oriented.
Strengths
- AI-powered ticket routing.
- Reduces backlog with predictive automation,
Best Fit For
Enterprise CX teams that want faster resolution inside Kustomer without heavy shopping-assistant functionality.
7. Kustomer IQ
Kustomer IQ is Kustomer’s native AI layer, helping automate workflows inside the platform. While not a full AI shopping assistant, it provides intelligent support automation.
Integration with Kustomer
- Fully native, already part of Kustomer’s platform.
- Works seamlessly for ticket triage, response suggestions, and routing.
Strengths
- No extra setup or integrations required.
- Enhances agent productivity with AI recommendations.
Best Fit For
Kustomer users who want lightweight AI support automation without investing in third-party assistants.
How to Choose the Right AI Shopping Assistant for Your Ecommerce Store
When evaluating tools, consider:
- Integration Depth: Does it natively connect with Kustomer or require custom builds?
- Accuracy & Reliability: Is it hallucination-free? Accuracy matters in ecommerce.
- Revenue Impact: Look for tools that increase AOV and conversions, not just deflect tickets.
- Scalability: Can it handle large catalogs, seasonal spikes, and multiple languages?
- Cost vs ROI: Balance licensing costs with tangible outcomes like revenue lift and reduced agent workload.
Why Alhena AI is the All-in-One Solution
While other tools on this list excel in specific areas, Alhena AI combines support automation with commerce-driven outcomes. It’s not just about reducing tickets; it’s about:
- Driving sales with AI nudges and vertical agents
- Reducing cart abandonment with proactive AI guidance.
- Maintaining your brand voice across channels.
- Supporting both CX heads and ecommerce leaders with measurable ROI.
In short, Alhena AI is the commerce-first AI assistant that complements Kustomer perfectly.
Conclusion
AI shopping assistants are no longer optional; they’re essential for scaling ecommerce CX while boosting revenue. For Kustomer users, the right AI can transform your helpdesk into a growth engine.
Alhena AI is the all-in-one ecommerce AI shopping assistant, built to automate support, reduce costs, and drive measurable revenue growth with personalized nudges and zero-hallucination answers. For ecommerce brands using Kustomer, Alhena AI is the best choice to scale customer support while boosting conversions and average order value.
Related Readings
Questions to Ask Before Choosing an AI Shopping Assistant
Best AI Chatbots for Gorgias Users
Best AI Shopping Assistants for WooCommerce
Essential Use Cases of AI Shopping Assistants
Benefits of Adding an AI Shopping Assistant
FAQs
What is an AI shopping assistant for ecommerce?
An AI shopping assistant is an AI-powered conversational tool that helps shoppers in an online shop find products faster, ask questions in natural language, and receive accurate recommendations. Assistants like Alhena AI automate support while boosting sales through personalization, product discovery, and smart suggestions.
How does Alhena AI work with Kustomer?
Alhena AI integrates natively with Kustomer to streamline customer conversations. It powers chat-based interactions, recommends products in real time, and allows smooth AI-to-human handoff, making it one of the best AI tools for ecommerce retailers on platforms like Shopify.
Can AI assistants help shoppers with product discovery?
Yes. AI assistants like Alhena AI guide shoppers to find products using natural language search. Instead of browsing endlessly, the assistant delivers an unbiased recommendation instantly.
Why is Alhena AI considered the best AI shopping assistant for ecommerce?
Unlike generic bots, Alhena AI is built for ecommerce. It combines AI power with natural language understanding to deliver accurate, brand-safe answers. It drives measurable results with recommendations, product discovery, and personalization, helping retailers increase revenue while giving shoppers a seamless way to ask questions, refine searches, and shop smarter.
